YouTube does not play videos in 1080p60

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Level 1

4 points

YouTube does not play videos in 1080p60

Whenever I click on a video, I usually check the settings on the video to make sure I'm watching the video in its highest quality. Every quality works fine hiwever, if there's an option for 1080p60 and I tap on that option, the video will say 'Playback error, tap to retry' so I can only watch the video in 720p60. However, this error does not occur on videos which have not been processed into 60 Frames so a video with the option '1080p' will work fine. I do not understand why ayouTube doesn't allow me to watch videos in 1080p and 60 Frames but is fine with just 1080p or 720p & 60 Frames. Device: iPad 4, iOS: 8.4

Thank you

iPad (4th gen) Wi-Fi, iOS 8.4

Posted on Aug 13, 2015 10:51 AM

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Answer 1

pedro d

Community Specialist

Aug 15, 2015 9:51 AM in response to Tamz00

Hello there, Tamz00.

It sounds as if you're having issues playing certain types of content from the YouTube app installed on your iPad. The following Knowledge Base article offers up some great recommendations for troubleshooting:

If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

Make sure that you're using latest version of iOS.

Open the App Store and tap Updates.

If updates are available, tap Update All.

If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

{...}

Delete and reinstall the app

Tap and hold the app until it jiggles.

Tap the on the app.

Press the Home button.

Go to the App Store and download the app again.

Wait for the app to download, then open it from the Home screen.

Contact the app developer
If you see this issue again, contact the app developer for help:

Find the app in the App Store.

Tap the app, then tap Reviews.

Underneath App Store Customer Reviews, tap App Support.

Thanks for reaching out to Apple Support Communities.

Cheers.

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