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forestofbowland
Level 1 (0 points)

Q: itunes matched is greyed out in itunes windows 10

Hi All

I subscribe to iTunes match, and since updating to Windows 10,

I cannot access ITunes Match

I start iTunes on my PC  then

Very Top left /  iTunes store / iTunes match is greyed out

Ive checked my account and the subscription is still active

Ive imported a Music cd thinking this will start iTunes match, but no.

Please help

Thanks

Paul in the UK

Windows 10

Posted on Aug 13, 2015 12:50 PM

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forestofbowland

Q: itunes matched is greyed out in itunes windows 10

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Aug 15, 2015 1:10 PM in response to forestofbowland
    Community Specialists
    Aug 15, 2015 1:10 PM in response to forestofbowland

    Hi Paul,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you can't access iTunes Match after updating Windows.

     

    I recommend starting with these troubleshooting tips from Resolve issues with iTunes Match:

    Make sure that you have an active Internet connection. Check this by opening Safari or another Web browser and loading a website.

    Windows: Hold down the shift key, then choose Store > Turn Off iTunes Match from the iTunes menu bar. Learn about iTunes for Windows menu bars. Turn iTunes Match on by choosing Store > Turn On iTunes Match.

     

    Be sure to update iTunes as well: Get the latest version of iTunes

     

    All the best.

  • by forestofbowland,

    forestofbowland forestofbowland Sep 24, 2015 12:36 AM in response to jeremy_v
    Level 1 (0 points)
    Sep 24, 2015 12:36 AM in response to jeremy_v

    HI.

    Sorry for the late reply (work etc)

    in the end I went down the uninstall / re install route

    This worked

    ive read some people have lost files etc, but not me. It is reasonably straight forward, but I'd record my steps with pen & paper

    you need to update passwords etc.

     

    Once again

    Thanks