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iPad email crashes and is on IOS 8.4.1

MY iPad email which has worked correctly since new purchase, in the last week suddenly crashes within seconds of a request to open. The s/w was on the latest but one and even with Ios 8.4.1 is still crashing. Spare memory is 1.5G out of 13G. I have closed the iPad down several times in the last few days.

iPad, iOS 8.4.1

Posted on Aug 13, 2015 2:41 PM

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Question marked as Top-ranking reply

Posted on Aug 13, 2015 4:11 PM

If it has NEVER been jailbroke, here are some standard repair procedures:


First, try a system reset. It cures many ills and it's quick, easy and harmless...

Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.


If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod/iPhone and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod/iPhone. Again, say "yes."


At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod/iPhone. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.


If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

6 replies
Question marked as Top-ranking reply

Aug 13, 2015 4:11 PM in response to Mckayr1

If it has NEVER been jailbroke, here are some standard repair procedures:


First, try a system reset. It cures many ills and it's quick, easy and harmless...

Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.


If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod/iPhone and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod/iPhone. Again, say "yes."


At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod/iPhone. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.


If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

Aug 13, 2015 6:28 PM in response to Mckayr1

EXactly the same probleme here since this afternoon. I'm freaking out! I'm still receiving all these mails from differents accounts and can't read any as this f@#%!king app won't open!

i did Hard reset twenty times, i closed the ipad, i did a "reset all settings", i'm trying to do a restore right now......and downloading ios8.4.1 in the same time.

I noticed that it happened when i tried to upload pictures in the mail...it freezed and then closed. It did the same thing this morning when i tried to upload pix, but everything came back i don't know how.

I already read people talking about this problem today, and for a lot of them it happened when they were uploading pictures in the mail...

i Hope the restore will do the job.

iPad email crashes and is on IOS 8.4.1

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