"No service" when texting non-iphone users

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Level 1

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"No service" when texting non-iphone users

Since purchasing the iPhone 6+, I have had continual problems when texting non-iPhone users. It causes my phone to have "no service". Eventually, the texts go through, but they are delayed and my phone is without service for a short while. Apple has replaced the phone and spent time consulting with me trying to resolve, but could not do anything. AT&T replaced the SIM card. The problem still not resolved. I am a real estate agent in a busy market and this issue is causing me problems. Is anyone else experiencing this problem? Any idea as to how to resolve? Thanks.

iPhone 6 Plus, iOS 8.4.1

Posted on Aug 13, 2015 6:00 PM

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Answer 1

elcpu

Level 7

31,481 points

Aug 13, 2015 6:13 PM in response to morning132

Gee... frustrating.... 😠 The fact that Apple replaced the phone tells me that the hardware is likely ok. This seems more carrier related (AT&T).

Here is a pretty comprehensive guide that could help you however, at least I hope so...

http://www.imore.com/why-cant-i-send-regular-text-messages-my-iphone-6-or-6-plus

Good luck.

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Answer 2

morning132 Author

Level 1

0 points

Sep 2, 2015 10:57 AM in response to elcpu

Thank you very much, Elcpu. I finally decided to buy the iWatch. Not having any problems with the watch. Texting and calling all good! I just don't understand why such a problem with the phone. I will look at the link that you sent.

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Answer 3

ChrisJ4203

Level 10

230,347 points

Sep 2, 2015 11:04 AM in response to morning132

When you restored your replacement iPhone, did you restore from a backup? It is possible there is an errant file in that backup that could be causing problems. I say this since you have been able to successfully SMS using the Apple Watch. I would have suggested after the SIM swap to have AT&T reset your SMS plan on your account, but since it seems to be working when you use the watch, I wonder. After using the watch have you attempted to use the phone again to SMS? If so, does it work? If not, and you have all of your content synced to supported applications, you could always wipe the phone and activated it as new device, not from a backup and test in that fashion to see if it works without any backup information.

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