HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
jpjorden

Q: ç

my ipad got hacked by someone posing as microsoft. Now the screen is frozen

iPad 2, iOS 7.1

Posted on Aug 13, 2015 7:40 PM

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Q: ç

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  • by nsdjoey,

    nsdjoey nsdjoey Aug 14, 2015 8:34 AM in response to jpjorden
    Level 3 (955 points)
    Aug 14, 2015 8:34 AM in response to jpjorden

    Try holding down on both the Home AND Power button for about 10 seconds until you see the Apple logo. Then let go of both buttons.

     

    Hope this helps!

    ~Joe

  • by gail from maine,

    gail from maine gail from maine Aug 14, 2015 8:38 AM in response to jpjorden
    Level 7 (26,158 points)
    iCloud
    Aug 14, 2015 8:38 AM in response to jpjorden

    You may need to hold both buttons down for as long as 30 seconds. Just hold them both down until the Apple logo appears. If you have held them down for 30 seconds or longer and the reset does not initiate, then you may have to put the device in Recovery mode:

     

    IOS RECOVERY MODE RESTORE

     

    Also, can you provide more information about what you mean by your post? How are you thinking it was "hacked"? What would someone "posing as Microsoft" have to do with an Apple device?

     

    Best of luck,

     

    GB