Macbook pro gets overheated despite having applied thermal paste just 1 month ago

Question

Level 1

8 points

Macbook pro gets overheated despite having applied thermal paste just 1 month ago

I have a Macbook Pro Mid 2012, 10 gb ram, 500 gb hd and 128 gb SSD.

1. For the last 25 days, since putting SSD and re-installing OS and all apps, the Mac has been shutting down almost daily. It either shuts down and restarts itself - or hangs interminably, forcing an external restart.

2. Suspecting that the problem may be overheating, I stared monitoring temprature using Istats. I discovered that the temperature would shoot to 90-100 degrees centigrade, even when the outside temp was cool. Activity monitor shows that nothing, CPU or anything else, is having an overload.

3. Started using constantly with cooling pad, and that decreased frequency from 2-3 times a day to once a day or once in two days.

4. In the last week, the problem became worse. Initially by increasing the internal fan to full speed using Istats control, I could get the temp under control (to the normal of 50-60 degrees). But after 2-3 days even with full fan, the temp kept spiking up and refused to cool down, requiring restart.

5. I started working in AC constantly and still the temp refused to stay down.

Additional problems: These are probably unrelated problems, but am mentioning it in case they are connected.

1. Safari would stop connecting to the net at least once a day - even when I could access the same sites with other browsers. After some time, the problem goes away on its own - only to come again the next day.

2. I keep a time machine (TM) backup and a non-TM backup. For non-TM backup, I tried sync folder pro, but it started deleting my files and creating huge delsync folders, so I shifted to folder sync. But for 410 GB syncing, it took 3 days and still couldn't complete because either the app would crash or the Mac would hang or shutdown. Also it was syncing files that I hadn't touched for years - don't know why.

3. Spotlight search finds some applications and doesn't find others eg it finds firefox, but not opera or chrome. I have to go to apps folder to find and open those apps - now I have started keeping them in the dock.

4. Smart folder search doesn't detect some files, even when they are present. Doing re-indexing didn't solve the issue.

5. I shifted to Mac 2 years ago and I have had so many issues - slow, shutting down etc - that I have had to do clean install 7 times till now. And after each install, it works well for a month or two and again gives problems.

6. I am a writer and my machine is usually on for 18 hrs daily. I shifted from windows to Mac believing that it would be stabler system, but I have had to spend more time on the machine in 2 years than what I had spent on windows in the last 10-15 years. It's been an overall unsatisfactory experience - and that's putting it mildly.

Thank you for your help.

Ccd

MacBook Pro, OS X Yosemite (10.10.5), 500 gb HD, 128 gb SSD, 10 gb ram

Posted on Aug 13, 2015 11:03 PM

Reply

Answer 1

Best reply

lllaass

Level 10

210,417 points

Aug 14, 2015 2:50 AM in response to ccdas

When running hot run this and post the results here so we know more about your configuration.

EtreCheck

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

Reply

Answer 2

OGELTHORPE

Level 9

57,305 points

Aug 14, 2015 3:41 AM in response to ccdas

Open Activity Monitor and set it to ALL PROCESSES and CPU to display values from high to low. When the MBP gets hot, post images of both activity monitor and the temperature application for inspection.

Ciao.

Reply

Answer 3

ccdas Author

Level 1

8 points

Aug 22, 2015 11:45 PM in response to lllaass

@lllaass and @OGELTHORPE Extremely sorry for my delayed response. A friend took the Mac to an authorized Mac showroom about the same time I posted the query here. And they said they needed time to diagnose it - a few hours became more than a week - and they claimed that the Mac didn't overheat or shut down even once during that period. Very strange.

After I got it back, it's already shut down five times in two and half days. And now the problem is worse because the temperature rises very suddenly. One moment it's working fine and the next moment it shuts down. Here's what happened today morning about 3-4 hrs ago.

I was typing an email and opening a problematic facebook link in multiple browsers. The link had opened in Safari, but wasn’t opening in other browsers. In fact, opera and chrome then stopped opening any link, giving the error message “unable to connect to the internet.”

I was wondering why - I was able to send mail through gmail and a FTP upload was also going on. Then I tried to refresh a safari tab, but it too couldn’t connect to the internet. Then I couldn’t type anything on my gmail and the whole computer became non-responsive. It struck me that the problem might be due to over-heating, so I turned on my cooling pad (it was early morning and I had forgotten to turn it on) and I tried to increase the internal fan speed through istats. But the computer stayed hung and then it shut down and restarted. I noticed on the istats menu bar that the temperature was some 85 degrees centigrade. By the time all the apps opened and I could get the screen to be stable enough to take a screenshot, the temperature had lowered. Then I turned on activity monitor and took the necessary screenshots

Because the Mac is shutting down so fast, I was unable to take any screenshots or get Etrecheck reports when it was hot. Here's the present report. (After seeing it, I have changed gatekeeper settings to "“Mac App Store and identified developers.”:

Problem description:

Mac shuts down suddenly due to overheating.

EtreCheck version: 2.4.1 (137)

Report generated 8/23/15, 11:40 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

10 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1711 - SN = 9G31805X7D3MB

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X 10.10.4 (14E46) - Time since boot: about 3 hours

Disk Information: (What does this mean?)

APPLE HDD ST500LM012 disk2 : (500.11 GB) (Rotational)

EFI (disk2s1) <not mounted> : 210 MB

Storage (disk2s2) /Volumes/Storage : 499.25 GB (97.36 GB free)

Samsung SSD 850 EVO 120GB disk0 : (120.03 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OSY (disk1) / : 118.80 GB (67.27 GB free)

Core Storage: disk0s2 119.17 GB Online

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Configuration files: (What does this mean?)

/etc/sudoers - Modified

/etc/hosts - Count: 20

Gatekeeper: (What does this mean?)

Anywhere

Kernel Extensions: (What does this mean?)

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Click for support]

[loaded] com.bluecoat.kext.bckd (204.4.1fc23 - SDK 10.8) [Click for support]

/Volumes/Storage/Mac installables 2015 Apr/DiskWarrior 4.4.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

Problem System Launch Agents: (What does this mean?)

[failed] com.paragon.NTFS.notify.plist [Click for support] [Click for details]

Launch Agents: (What does this mean?)

[running] com.bjango.istatmenusagent.plist [Click for support]

[running] com.bjango.istatmenusnotifications.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[loaded] com.stellar.ScheduledFreeSpaceWiping.plist [Click for support]

[loaded] com.stellar.StellarSmart.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[running] com.bluecoat.k9filter.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] org.eyebeam.SelfControl.plist [Click for support]

User Login Items: (What does this mean?)

Quicksilver Application (/Volumes/Storage/Quicksilver.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Copy Application (/Applications/Copy.app)

Dropbox Application (/Applications/Dropbox.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

TextExpander Application Hidden (/Applications/TextExpander.app)

Howler Timer Application Hidden (/Applications/Howler Timer.app)

CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

Day One Application (/Applications/Day One.app)

BitTorrent Sync Application (/Applications/BitTorrent Sync.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Internet Plug-ins: (What does this mean?)

JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version

Safari Extensions: (What does this mean?)

Evernote Web Clipper

Dictionary

3rd Party Preference Panes: (What does this mean?)

K9 Web Protection [Click for support]

Tuxera NTFS [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

OSY: Disk size: 118.80 GB Disk used: 51.53 GB

Destinations:

TM 2 [Local]

Total size: 1.00 TB

Total number of backups: 22

Oldest backup: 2015-07-19 04:51:00 +0000

Last backup: 2015-08-22 17:30:27 +0000

Size of backup disk: Excellent

Backup size 1.00 TB > (Disk size 118.80 GB X 3)

CCD Mac Backup [Local]

Total size: 499.76 GB

Total number of backups: 9

Oldest backup: 2015-04-22 23:35:26 +0000

Last backup: 2015-07-14 00:47:28 +0000

Size of backup disk: Excellent

Backup size 499.76 GB > (Disk size 118.80 GB X 3)

Top Processes by CPU: (What does this mean?)

17% Howler Timer

7% LookupViewService

7% WindowServer

6% com.apple.WebKit.WebContent(7)

3% Safari

Top Processes by Memory: (What does this mean?)

1.22 GB com.apple.WebKit.WebContent(7)

885 MB kernel_task

195 MB Safari

184 MB WindowServer

164 MB Microsoft Word

Virtual Memory Information: (What does this mean?)

2.04 GB Free RAM

7.96 GB Used RAM (2.37 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Aug 23, 2015, 10:32:17 AM ~/Library/Logs/DiagnosticReports/quartz-wm_2015-08-23-103217_[redacted].crash

Aug 23, 2015, 07:57:43 AM Self test - passed

Aug 23, 2015, 01:24:43 AM /Library/Logs/DiagnosticReports/StellarDriveToolBox_2015-08-23-012443_[redacted ].crash

Aug 22, 2015, 08:32:54 AM /Library/Logs/DiagnosticReports/VLC_2015-08-22-083254_[redacted].cpu_resource.d iag [Click for details]

Aug 21, 2015, 11:22:32 AM ~/Library/Logs/DiagnosticReports/quartz-wm_2015-08-21-112232_[redacted].crash

Aug 20, 2015, 07:40:19 PM ~/Library/Logs/DiagnosticReports/quartz-wm_2015-08-20-194019_[redacted].crash

Aug 20, 2015, 06:24:35 PM /Library/Logs/DiagnosticReports/Kernel_2015-08-20-182435_[redacted].panic [Click for details]

Aug 6, 2015, 10:56:06 PM /Library/Logs/DiagnosticReports/Kernel_2015-08-06-225606_[redacted].panic [Click for details]

Aug 22, 2015, 03:51:57 PM /Library/Logs/DiagnosticReports/Kernel_2015-08-22-155157_[redacted].panic [Click for details]

Aug 4, 2015, 11:45:26 AM /Library/Logs/DiagnosticReports/Kernel_2015-08-04-114526_[redacted].panic [Click for details]

Reply

Answer 4

ccdas Author

Level 1

8 points

Aug 22, 2015 11:51 PM in response to lllaass

lllaassAug 14, 2015 2:50 AM saidRe: Macbook pro gets overheated despite having applied thermal paste just 1 month ago
Re: Macbook pro gets overheated despite having applied thermal paste just 1 month agoin response to ccdas

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

***

I am not sure about this. The top of this page says that this forum is for notebooks: Apple Support Communities / Notebooks / MacBook Pro

https://www.dropbox.com/s/vzz0wttse10fzoy/Screenshot%202015-08-23%2012.18.02.png ?dl=0

So it would seem I am in the right forum. If I am not, can you please give the link for the right forum? Among all the communities here:

https://discussions.apple.com/welcome

I could find only community for Macbook Pro: this one.

Reply

Answer 5

ccdas Author

Level 1

8 points

Aug 23, 2015 12:01 AM in response to OGELTHORPE

OGELTHORPEAug 14, 2015 3:41 AM saidRe: Macbook pro gets overheated despite having applied thermal paste just 1 month ago
Re: Macbook pro gets overheated despite having applied thermal paste just 1 month agoin response to ccdas

Open Activity Monitor and set it to ALL PROCESSES and CPU to display values from high to low. When the MBP gets hot, post images of both activity monitor and the temperature application for inspection.

****

As the computer is heating too fast and shutting down, I am unable to get any screenshots when it is heated.

Here are some shots of Istats from 10 days ago before I gave the mac to the store.

https://www.dropbox.com/s/ueaitbq24w1s2nr/Temp%2077%20with%20full%20fan%20in%20A C%2026%20degrees%20at%206.17%20pm%20.png?dl=0

https://www.dropbox.com/s/pmjvoa8pjgv0vvr/Temp%2095%20with%20full%20fan%20at%206 .10%20pm.png?dl=0

https://www.dropbox.com/s/2uwjligcvjmh1bg/Temp%2095%20with%20full%20fan%20at%205 .24%20pm.png?dl=0

And here are Activity Monitor shots from today after the computer restarted and the screen stabilized enough to take screenshots - by that time, the temperature had come down from 80+ to around 60.

https://www.dropbox.com/s/nxt6oeb6t19ethf/Activity%20monitor%20CPU.png?dl=0

https://www.dropbox.com/s/uvmj5t86rxprdp7/Activity%20monitor%20energy%20.png?dl= 0

https://www.dropbox.com/s/25lh5ixai2t0rfe/Activity%20monitor%20disk.png?dl=0

https://www.dropbox.com/s/kidug4x2axzs2m8/Activity%20monitor%20network.png?dl=0

Reply

Answer 6

ccdas Author

Level 1

8 points

Aug 23, 2015 1:52 AM in response to ccdas

Sorry to load a lot of content again, but about an hour ago, the computer again heated up and remained heated ever after restart. So I was able to take both screenshots as well as get the Etrecheck report. But it seems the problem's become worse - it wouldn't cool down even with full internal fan and I had to shut it down by pressing the power button as it wouldn't shut down by the normal way. After letting it cool for half an hour, when I turned it on, it wouldn't connect to the net, even when the wi-fi was working fine on my iPad. Only now when I restarted it again did it connect to the net, and I am posting the reports below.

https://www.dropbox.com/s/1dirvi1u95nljch/Temp%2086%20just%20before%20shutdown.p ng?dl=0

https://www.dropbox.com/s/6rxh1uh5sl1mhd0/Temp%2092%20immediately%20after%20rest art.png?dl=0

https://www.dropbox.com/s/xiomtcfd8ahieyo/Temp%2093%20even%20with%20full%20fan%2 0for%20several%20mins.png?dl=0

https://www.dropbox.com/s/sbt6otxdbl4yvkw/Act%20monitor%20CPU%20when%20mac%20at% 2093.png?dl=0

https://www.dropbox.com/s/u31y8iqiwtu0mhp/Act%20monitor%20memory%20when%20mac%20 at%2093.png?dl=0

https://www.dropbox.com/s/6sks2ve914mb07x/Act%20monitor%20energy%20when%20mac%20 at%2093.png?dl=0

https://www.dropbox.com/s/p9tz3q3fzrnfs1j/Act%20monitor%20disk%20when%20mac%20at %2093.png?dl=0

https://www.dropbox.com/s/h7amp3s5kw6dm0o/Act%20monitor%20network%20when%20mac%2 0at%2093.png?dl=0

Etrecheck report when mac is hot around 93

Problem description:

Mac overheats and shuts down

EtreCheck version: 2.4.1 (137)

Report generated 8/23/15, 12:41 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro Intel Core i5, Intel Core i7, 13" (Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

10 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1711 - SN = 9G31805X7D3MB

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X 10.10.4 (14E46) - Time since boot: less than an hour

Disk Information: (What does this mean?)

APPLE HDD ST500LM012 disk2 : (500.11 GB) (Rotational)

EFI (disk2s1) <not mounted> : 210 MB

Storage (disk2s2) /Volumes/Storage : 499.25 GB (97.36 GB free)

Samsung SSD 850 EVO 120GB disk0 : (120.03 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OSY (disk1) / : 118.80 GB (67.50 GB free)

Core Storage: disk0s2 119.17 GB Online

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Configuration files: (What does this mean?)

/etc/sudoers - Modified

/etc/hosts - Count: 20

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Click for support]

[loaded] com.bluecoat.kext.bckd (204.4.1fc23 - SDK 10.8) [Click for support]

/Volumes/Storage/Mac installables 2015 Apr/DiskWarrior 4.4.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

Problem System Launch Agents: (What does this mean?)

[loaded] com.paragon.NTFS.notify.plist [Click for support]

Problem System Launch Daemons: (What does this mean?)

[failed] com.apple.spindump.plist

Launch Agents: (What does this mean?)

[loaded] com.bjango.istatmenusagent.plist [Click for support]

[loaded] com.bjango.istatmenusnotifications.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[loaded] com.stellar.ScheduledFreeSpaceWiping.plist [Click for support]

[loaded] com.stellar.StellarSmart.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[running] com.bluecoat.k9filter.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] org.eyebeam.SelfControl.plist [Click for support]

User Login Items: (What does this mean?)

Quicksilver Application (/Volumes/Storage/Quicksilver.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Copy Application (/Applications/Copy.app)

Dropbox Application (/Applications/Dropbox.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

TextExpander Application Hidden (/Applications/TextExpander.app)

Howler Timer Application Hidden (/Applications/Howler Timer.app)

CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

Day One Application (/Applications/Day One.app)

BitTorrent Sync Application (/Applications/BitTorrent Sync.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Internet Plug-ins: (What does this mean?)

JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version

Safari Extensions: (What does this mean?)

Evernote Web Clipper

Dictionary

3rd Party Preference Panes: (What does this mean?)

K9 Web Protection [Click for support]

Tuxera NTFS [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

OSY: Disk size: 118.80 GB Disk used: 51.31 GB

Destinations:

TM 2 [Local]

Total size: 1.00 TB

Total number of backups: 22

Oldest backup: 2015-07-19 04:51:00 +0000

Last backup: 2015-08-22 17:30:27 +0000

Size of backup disk: Excellent

Backup size 1.00 TB > (Disk size 118.80 GB X 3)

CCD Mac Backup [Local]

Total size: 499.76 GB

Total number of backups: 9

Oldest backup: 2015-04-22 23:35:26 +0000

Last backup: 2015-07-14 00:47:28 +0000

Size of backup disk: Excellent

Backup size 499.76 GB > (Disk size 118.80 GB X 3)

Top Processes by CPU: (What does this mean?)

10% WindowServer

5% softwareupdated

4% Activity Monitor

4% systemstats

3% screencapture

Top Processes by Memory: (What does this mean?)

813 MB kernel_task

727 MB com.apple.WebKit.WebContent(13)

133 MB Microsoft Word

133 MB WindowServer

102 MB Safari

Virtual Memory Information: (What does this mean?)

3.84 GB Free RAM

6.16 GB Used RAM (3.23 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Aug 23, 2015, 12:39:54 PM Self test - passed