will not play certain songs, asking for apple id, still doesn't work

My iPhone 6 will not play certain songs that are in my iTunes library. These songs play just fine on my laptop & iPad. When I try to play the song, I am asked for my Apple ID & password. Even when entering the correct information, the songs still will not play. Help!!

iPhone 5, iOS 8.1.3

Posted on Aug 14, 2015 6:58 AM

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1 reply

Aug 16, 2015 7:08 AM in response to charlottefromoswego

Howdy charlotte,


It sounds as if you are having an issue with some songs on your iPhone not playing because of an Apple ID issue. I can understand how frustrating that must be to you. Let's see if we can get things fixed up.


Since you have this music on your computer and you know it plays there, I would suggest the first thing to try would be to delete the song from your iPhone using the steps in this article - Delete music, movies, podcasts, and other content from your iPhone, iPad, iPod touch.


Since this music was purchased from the iTunes Store, you can then redownload it directly from the store to your iPhone. Use the steps found here - Download past purchases from iTunes.


Thanks for using Apple Support Communities.


Best to you .

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will not play certain songs, asking for apple id, still doesn't work

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