Mesl15
Level 1 (0 points)

Q: Apple TV and computer connection

My Apple TV cannot connect to my computer and the error message is that it is not on the same network.  It is on the same network and I have iTunes open.

Verified with RoadRunner that all is well.  My Apple TV works fine with NetFlix so there has to be another issue.

Help!

Apple TV, iOS 8.4.1

Posted on Aug 14, 2015 8:19 AM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (104,533 points)
Apple TV
A:

The following article(s) may help you.

 

Troubleshooting Home Sharing

Security Software Issues

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

 

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

 

When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

Posted on Aug 14, 2015 8:27 AM

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Mesl15

Q: Apple TV and computer connection

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  • Helpful answers

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Aug 14, 2015 8:27 AM in response to Mesl15
    Level 10 (104,533 points)
    Apple TV
    Aug 14, 2015 8:27 AM in response to Mesl15

    The following article(s) may help you.

     

    Troubleshooting Home Sharing

    Security Software Issues

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by iW00,Apple recommended

    iW00 iW00 Aug 14, 2015 9:53 AM in response to Mesl15
    Level 4 (1,349 points)
    Aug 14, 2015 9:53 AM in response to Mesl15

    If you have a dual-band Router which is keeping both networks 2.4 GHz and 5GHz in sync (both networks are broadcasted as one single Network), then this might be the root of your troubles. Disable Sync Mode and keep both networks as a separate networks with a different names.

     

    Some of the WiFi signal extenders might also caused issues. If you use any of them, try to see if problem persist when your computer and Apple TV are connect only to the Router.

     

    If you are not sure about above, start with some simple steps like cycling power on all of your devices which are participating in your Network: Computer, Apple TV and your Router. Then turn on your Router first and after is fully on, then power on remaining devices.

     

    If you are suspecting an issue with Apple TV, then test your Apple TV on other network.

     

    If you do use built-in Firewall on your Mac, disable it and test it again. If you do use other, 3rd party Security apps like Firewall, Antivirus or Internet Security then disable them or uninstall as per manufacturer/developer instructions.