Q: Tech Support for iBook seems to be non-existent?
When attempting to purchase an iBook we are instructed to verify (or some such thing) our existing iTunes payment method. When we verify our existing iTunes payment method we are notified we have successfully accomplished the verification. However, when we then attempt to purchase the iBook, we receive a notification indication our verification was NOT successful. This seems to be contrary to the first notification? Then, we are again instructed to verify our existing iTunes method of payment. A catch-22 if ever i saw one! (went thru the loop 3 times!) The method of payment we are trying to establish is with PayPal and have never had a problem like this before. But it gets worse.... When attempting to contact Apple tech support we are unable to find any phone support at all? We were able to locate an EMAIL support form. However, it indicated our request for help would be answered in 48 hours. And today is friday... which most likely means an addition delay? Good grief, by the time Apple even looks at my request for help i could have read the iBook from cover to cover (seriously) I like my Mac, but trying to get help for a simple generic problem has been time consuming, discombobulating and a pain in the butt. I'm starting to wonder if I really like my Mac... or if i just like the idea of a Mac? If anyone could provide an Apple support phone number that is actually answered, i would be grateful. BTW, i have tried Apple Support for my iMAC... but since it is past the warranty period, they will no longer answer?! Instead, Apple directs me to a line that offers "Pay Per Call" (sigh) ... we shouldn't have to pay to talk to someone just to ask how to make an iBook purchase. Thanks again for any ideas u may have. And for what it's worth, rather than wait for Apple, we ordered the Kindle version of the book on Amazon... and it was downloaded in jst seconds Would still like to know if Apple has actual tech support though.... tnx.
Posted on Aug 14, 2015 9:56 AM




