Screen orientation locked on 5s

Question

Screen orientation locked on 5s

(iPhone 5s 32 gb, iOS 8.4.1) The screen orientation on my iPhone becomes locked randomly whenever I place the phone into sleep mode for any length of time, usually around and hour since 8.4, but been starting to notice it can be even shorter and more random with 8.4.1. This effects a multitude of apps as well: Pages, Youtube, the built-in camera and video player apps etc. Turning the device on and off, performing a hard reset, as well as restoring with the aid of a computer only temporarily fixes this bug.

iPhone 5s, iOS 8, null

Posted on Aug 14, 2015 12:25 PM

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Answer 1

Brett L

Community Specialist

Aug 16, 2015 12:24 PM in response to quicksilvr1147

Good day quicksilvr1147,

It sounds like you are having an issue with your iPhone's screen orientation not functioning as expected at times, is that correct?

This article gives steps for troubleshooting screen orientation issues - If the screen doesn't rotate on your iPhone, iPad, or iPod touch.

Since it seems to happen to you at random intervals, the steps for checking orientation lock settings won't be relevant, but the rest are, in particular -

Get more help

If you checked your settings and your screen still doesn't rotate when using an app that should (like the Calculator app), follow these steps:

Restart your iOS device.

If the screen still won't rotate, back up and restore your device.

Thanks for using Apple Support Communities.

Safe computing.

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Answer 2

Aug 18, 2015 5:23 AM in response to Brett L

I neglected to mention that I had already tried these steps, and still at times cannot rotate the screen. I'm not sure if this is a hardware thing since the accelerometer still functions with the above temporary fixes. I remember it functioning just fine when my iOS software was at 8.3.

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Answer 3

Brett L

Community Specialist

Aug 18, 2015 6:04 AM in response to quicksilvr1147

Hi quicksilvr1147,

Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

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