www.safari-system-help.com pop up, Safari Alert call 1-800-457-5916, is this legit?

No, it and all such pop up messages will be a scam.

That is a phishing scam. Ignore it. Do not click on any links nor dial any telephone numbers. If the problem persists then see the following:

Remove Browser Pop-up Problems

Malwarebytes Anti-Malware 1.0.1.7

Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock

Remove adware that displays pop-up ads and graphics on your Mac

How to remove the FlashMall adware from OS X

Helpful Links Regarding Malware Problems

If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and MalwareBytes for Mac. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.

Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.

The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.

Fix Some Browser Pop-ups That Take Over Safari.

Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

Quit Safari

Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

Relaunch Safari

If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

I Got the same issue. My mistalke is that I called, plugged the iPhone on my computer, they remotely logged into my computer , they told me that my phone was hacked and shoed me a bunch of list with numbers and letters that I had no idea what was it.

they told me that a third party should be able to clean up my device for $199.00 . Since I was freaking out, I told them yes.they sent me to payment website, I punched my cc info and since I have a chase notification alert, the cc account declined. They really wanted me to pay. I starting to have a bad feeling and I told them that I will call them back.

then the guy told me that if I call again , there will be a $60 extra fee. That's when I was like f that.

but then the guy shows me all the user ID and passwords from my computer ans told me that the hackers have access to all this information. I hung up and the and my brother told me that it was a scam. I changed al my financial websites info. Now, my question is , is my network hacked ?

PLease help!

WHy hey did I let them remotely logged into my computer. I feel so stupid 😟

I would change your passwords for everything. Anything the computer had access to. You may even want to consider erasing your computer.

I would call your credit card company and request a new card. I would also protest the payment to these scammers. Tell the credit card company that you might have had your ID stolen. They might be able to help you there.

This is the first time I have ever gotten a malware ad on my iPhone. It looked real at first, and I dropped my iPhone in the toilet a few months ago, so I thought it might be some freak error message related to that. I clicked "ok" a few times before I realized the page was not legit, because typically you can hit "ok" or "cancel" and get out of something. Then I googled the situation and got to this discussion page.

I read Jennifer's story below in horror. I did not plug my phone into the computer, and I did not call the number. I have already cleared my phone's browser history, which got rid of the pop-up, and restarted the phone by holding both the buttons down. Nevertheless, I am terrified that some hacker has access to my stuff, because before I knew it was malware, I clicked "ok" several times to try to get rid of the message.

Am I screwed, too?

The pop up messages are annoying, but unless you called the number presented, there has been no damage.

Thanks for the reassurance. The world is a scary place!

I phoned the 800 number but did not stay on long enough for someone to answer. I got to a computer and searched this error then used the steps to clear Safari.

What I want to know is has any of my information been hacked through this process? I too could not clear the error and kept selecting "ok". I phoned the bogus 800 number from my iPhone - has that caused any damage? I'm now concerned about using this phone/phone number.

There is no harm from just placing the phone call. The damage is caused when you allow these criminals access to your computer, and divulging your bank/credit card info.

Thank you!

did your problem get solved?

Hey guys, so I too received the same message today on my iPhone 6s. I did not call the number and after clicking on ok a number of times, I cancelled the pop up. I did not connect the iPhone to my computer or do anything from there (except going on the Internet).

HAs my iPhone data been compromised? Am I at risk? Many thanks.

Hey guys, so I too received the same message today on my iPhone 6s. I did not call the number and after clicking on ok a number of times, I cancelled the pop up. I did not connect the iPhone to my computer or do anything from there (except going on the Internet).

HAs my iPhone data been compromised? Am I at risk? Many thanks. (So sorry to post the same message so many times).