Hi, trying to remove briidge.net software from my Imac. It keeps popping up asking to update / won't update when it does anyway, then pops up again.
I can't find it to remove it. Anyone please help, so annoying. I included a screen shot of the pop up.
Imac 3.06 Core Duo, Mac OS X (10.6.4)
Please post an EtreCheck report of your system, we can then look for obvious issues. You can learn more about EtreCheck and get the download by clicking http://www.etresoft.com/etrecheck
Thanks, but don't want to DL more software to get rid of software.
It's designed to show what is installed on your system so we can look for obvious issues. However if you don't want to do that, no problem and good luck.
Then contact the software developer tor uninstall instructions - here is a datasheet I found:
http://securekey.com/wp-content/uploads/2013/09/connect-datasheet.pdf
You might also want to update your profile - it is showing you use 10.6.4.
Thanks I have emailed (4x) and left a voice mail with them with no reply for about 2 months now. I just updated profile thanks
Sorry, but this a Canadian company with a cloud software product that I know absolutely nothing about. There is no easily found info on their website, just glossy advertising. You obviously downloaded/signed up for this product as they do not appear to be scammers (but I could be wrong). Since you do not wish to download a troubleshooting tool by a respected member here, I have no idea what you have on your system, so the only thing I could recommend would be a complete erase and install. Make a backup first, but be extremely selective as to what you port over later as you may wind up with the very same problem.
I see it under launch agents it's called: "SecureKey"
and under Internet Plugins: "briidgenet"
Problem description:
Software that keeps popping up to update. Want to delete it
EtreCheck version: 2.4.1 (137)
Report generated 8/15/15, 8:25 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: (What does this mean?)
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
VSX-921 1920 x 1080
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: about 17 hours
Disk Information: (What does this mean?)
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Kmacs iMac (disk0s2) / : 499.25 GB (213.11 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
USB Information: (What does this mean?)
Apple Internal Memory Card Reader
Apple Inc. iPhone
Western Digital Ext HDD 1021 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Kevz 2TB (disk1s2) /Volumes/Kevz 2TB : 2.00 TB (210.79 GB free)
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Configuration files: (What does this mean?)
/etc/hosts - Count: 10
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[loaded] com.iospirit.driver.rbiokithelper (1.25 - SDK 10.9) [Click for support]
/Library/Extensions/RBIOKitHelper.kext/Contents/PlugIns
[not loaded] com.iospirit.driver.RBTSRPlugin (1.25 - SDK 10.9) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
/Volumes/Kevz 2TB/Apps/aobo-keylogger-std/Abk.app
[not loaded] com.ab.kl.engine (1 - SDK 10.7) [Click for support]
Startup Items: (What does this mean?)
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.teamviewer.teamviewer.plist [Click for support]
[running] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.cleverfiles.cfbackd.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.iobit.AMCDaemon.plist [Click for support]
[loaded] com.iospirit.candelair.daemon.plist [Click for support]
[loaded] com.iospirit.candelair.sync.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.purevpn.macapp.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[running] com.teamviewer.teamviewer_service.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.iobit.MacBoosterMini.plist [Click for support]
[running] com.lastpass.LastPassHelper.plist [Click for support]
[running] com.plexapp.helper.plist [Click for support]
[loaded] com.securekey.skupdater.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: (What does this mean?)
Macs Fan Control Application (/Applications/Macs Fan Control.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
Internet Plug-ins: (What does this mean?)
nplastpass: Version: 3.1.89 - SDK 10.10 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.3.1.10 - SDK 10.10 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: (What does this mean?)
npSKDeviceAccess: Version: briidge.net Connect 3.0.2.7612 - SDK 10.7 [Click for support]
Safari Extensions: (What does this mean?)
LastPass
3rd Party Preference Panes: (What does this mean?)
Fan Control [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Kmacs iMac: Disk size: 499.25 GB Disk used: 286.14 GB
Destinations:
Kevz 2TB [Local]
Total size: 2.00 TB
Total number of backups: 77
Oldest backup: 2013-07-28 00:24:17 +0000
Last backup: 2014-04-26 17:50:10 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: (What does this mean?)
53% QuickLookSatellite
19% Finder
16% QuickLookUIHelper
6% WindowServer
1% fontd
Top Processes by Memory: (What does this mean?)
980 MB kernel_task
553 MB firefox
442 MB softwareupdated
209 MB com.apple.WebKit.WebContent(2)
197 MB mds_stores
Virtual Memory Information: (What does this mean?)
5.08 GB Free RAM
6.92 GB Used RAM (4.95 GB Cached)
0 B Swap Us
Problem description:
Software that keeps popping up to update. Want to delete it
EtreCheck version: 2.4.1 (137)
Report generated 8/15/15, 8:25 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: (What does this mean?)
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
VSX-921 1920 x 1080
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: about 17 hours
Disk Information: (What does this mean?)
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Kmacs iMac (disk0s2) / : 499.25 GB (213.11 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
USB Information: (What does this mean?)
Apple Internal Memory Card Reader
Apple Inc. iPhone
Western Digital Ext HDD 1021 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Kevz 2TB (disk1s2) /Volumes/Kevz 2TB : 2.00 TB (210.79 GB free)
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Configuration files: (What does this mean?)
/etc/hosts - Count: 10
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[loaded] com.iospirit.driver.rbiokithelper (1.25 - SDK 10.9) [Click for support]
/Library/Extensions/RBIOKitHelper.kext/Contents/PlugIns
[not loaded] com.iospirit.driver.RBTSRPlugin (1.25 - SDK 10.9) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
/Volumes/Kevz 2TB/Apps/aobo-keylogger-std/Abk.app
[not loaded] com.ab.kl.engine (1 - SDK 10.7) [Click for support]
Startup Items: (What does this mean?)
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.teamviewer.teamviewer.plist [Click for support]
[running] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.cleverfiles.cfbackd.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.iobit.AMCDaemon.plist [Click for support]
[loaded] com.iospirit.candelair.daemon.plist [Click for support]
[loaded] com.iospirit.candelair.sync.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.purevpn.macapp.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[running] com.teamviewer.teamviewer_service.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.iobit.MacBoosterMini.plist [Click for support]
[running] com.lastpass.LastPassHelper.plist [Click for support]
[running] com.plexapp.helper.plist [Click for support]
[loaded] com.securekey.skupdater.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: (What does this mean?)
Macs Fan Control Application (/Applications/Macs Fan Control.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
Internet Plug-ins: (What does this mean?)
nplastpass: Version: 3.1.89 - SDK 10.10 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.3.1.10 - SDK 10.10 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: (What does this mean?)
npSKDeviceAccess: Version: briidge.net Connect 3.0.2.7612 - SDK 10.7 [Click for support]
Safari Extensions: (What does this mean?)
LastPass
3rd Party Preference Panes: (What does this mean?)
Fan Control [Click for support]
Flash Player [Click for support]
Growl [Click for support]
Java [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Kmacs iMac: Disk size: 499.25 GB Disk used: 286.14 GB
Destinations:
Kevz 2TB [Local]
Total size: 2.00 TB
Total number of backups: 77
Oldest backup: 2013-07-28 00:24:17 +0000
Last backup: 2014-04-26 17:50:10 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: (What does this mean?)
53% QuickLookSatellite
19% Finder
16% QuickLookUIHelper
6% WindowServer
1% fontd
Top Processes by Memory: (What does this mean?)
980 MB kernel_task
553 MB firefox
442 MB softwareupdated
209 MB com.apple.WebKit.WebContent(2)
197 MB mds_stores
Virtual Memory Information: (What does this mean?)
5.08 GB Free RAM
6.92 GB Used RAM (4.95 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Aug 14, 2015, 02:27:04 PM Self test - passed
Aug 14, 2015, 08:23:59 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-14-082359 _[redacted].crash
Aug 13, 2015, 10:45:11 AM /Library/Logs/DiagnosticReports/firefox_2015-08-13-104511_[redacted].cpu_resour ce.diag [Click for details]
Aug 13, 2015, 07:41:48 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-13-074148 _[redacted].crash
Aug 12, 2015, 09:19:10 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-12-211910 _[redacted].crash
Aug 12, 2015, 05:48:02 PM /Library/Logs/DiagnosticReports/firefox_2015-08-12-174802_[redacted].cpu_resour ce.diag [Click for details]
Aug 12, 2015, 03:56:46 PM /Library/Logs/DiagnosticReports/WindowServer_2015-08-12-155646_[redacted].crash
ed
Diagnostics Information: (What does this mean?)
Aug 14, 2015, 02:27:04 PM Self test - passed
Aug 14, 2015, 08:23:59 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-14-082359 _[redacted].crash
Aug 13, 2015, 10:45:11 AM /Library/Logs/DiagnosticReports/firefox_2015-08-13-104511_[redacted].cpu_resour ce.diag [Click for details]
Aug 13, 2015, 07:41:48 AM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-13-074148 _[redacted].crash
Aug 12, 2015, 09:19:10 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-08-12-211910 _[redacted].crash
Aug 12, 2015, 05:48:02 PM /Library/Logs/DiagnosticReports/firefox_2015-08-12-174802_[redacted].cpu_resour ce.diag [Click for details]
Aug 12, 2015, 03:56:46 PM /Library/Logs/DiagnosticReports/WindowServer_2015-08-12-155646_[redacted].crash
A keylogger appears to be installed on that Mac, or one was installed in the past and not completely uninstalled. Were you aware of that?
yeah it was me, thanks though
Good to know.
The uncertainty of uninstalling a program, support for which appears to have been abandoned, coupled with the overwhelming amount of additional, unrelated garbage on that Mac supports babowa's recommendation to erase it and reconfigure it from the ground up. That will eliminate your original complaint about the popup, as well as the extraneous garbage affecting its performance. Other methods exist, but this option is almost certain to require the least amount of your time and constant interaction. It also has the advantage of being unequivocally supported by Apple's published documentation. How would you like to proceed?
I would love to redo my system, but I don't know what's more annoying this pop up / my system running slower then it should be, or having to reconfigure / install all my APPs especially KODI?
That is for you to decide. Your system is running slower than it should be due to the presence of useless junk installed on it. How you choose to proceed is up to you.
You've installe MacBooster which is not needed. One should not install or run an "cleaning", "optimizing" or antivirus apps. None of them are needed and most often do more harm than good.
Uninstall Macbooster according to the developers instructions. Uninstall MacBooster 2. If there's no improvement after uninstalling you may have to boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system.
If this is what you referred to:
that appears to be a beta which means there are bugs; you might want to try uninstalling/waiting for a public release (or post in their support forum if they have one). Running any beta can have all sorts of unexpected results.
I'd also get rid of trusteer and the Cyrcling/Soundflower (see the discussion here on Soundflower):
Re: Your computer was restarted because of a problem. (Part 2)
And, the reason for the update prompt, would be that you have this installed:
[loaded] com.securekey.skupdater.agent.plist [Click for support]
You have a lot of kernel extensions, add ons, and login items - all of which will have an effect on your system.
As there doesn't appear to be any support for the software, and that is just the updater, I would go into the user/Library/LauchAgents and delete the plist. Log out and log back in.
To get into the user Library if you haven't enabled it, hold down the Option key and select Library from the Go menu in Finder.
There doesn't appear to be any other parts of it that would run on startup or login.
Trying to remove unwanted software from briidge.net it keeps asking to update / popping up. So annoying.
