Robin Reed1
Level 1 (10 points)

Q: New iTunes syncing and playing on iPhone

The newest version of iTunes is driving me mad. I bought an album that appears on my iPhone, but it wouldn't play when I was not connected to Wi-Fi. It's supposed to be in the phone's memory. Later I backed up the iPhone and tried to sync so the new album would definitely be in the phone, but I can't even find the current way to sync.

 

I don't know if this has anything to do with Apple Music. I signed up for the trial so I am still on it, but I have set it to stop when the three months is up.

iMac, OS X Yosemite (10.10.3)

Posted on Aug 14, 2015 2:51 PM

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Robin Reed1

Q: New iTunes syncing and playing on iPhone

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  • by Jason L,

    Jason L Jason L Aug 16, 2015 2:27 PM in response to Robin Reed1
    Community Specialists
    Aug 16, 2015 2:27 PM in response to Robin Reed1

    Howdy Robin Reed1,

     

    If I understand correctly, you're using Apple Music with your iPhone and you want to ensure that an album you purchased is available on the device when it is not connected to the Internet. The article below provides a lot of great information about Apple Music, including information that will help you listen to the album when your device is offline.

    Add music from the Apple Music catalog to your library - Apple Support

    Save songs, albums, and playlists to listen offline

    You can save songs, albums, or playlists to listen to when you're not connected to the Internet.* You must save songs, albums, or playlists on each device that you want to use for offline listening.

    On your iPhone, iPad, or iPod touch:

    1. In the Music app, find the item that you want to save.
    2. Tap the More Options icon   to the right of the song, album, or playlist name.
    3. Tap Make Available Offline.

    Songs and albums appear under My Music > Library. Playlists appear under My Music > Playlists

     

    Cheers.

  • by gslt,

    gslt gslt Aug 16, 2015 3:06 PM in response to Jason L
    Level 1 (0 points)
    Aug 16, 2015 3:06 PM in response to Jason L

    I'm having problems with the music showing on my phone. It's playing just fine on my laptop but it's greyed out on my iPhone. Is this the same issue?

  • by Robin Reed1,

    Robin Reed1 Robin Reed1 Aug 17, 2015 9:01 AM in response to Jason L
    Level 1 (10 points)
    Aug 17, 2015 9:01 AM in response to Jason L

    I wasn't using Apple Music, I was just trying to get an album I purchased onto my iPhone. The new iTunes doesn't seem to sync the way it always has. Or maybe Apple Music has screwed everything up. I will be happy when the three month trial is over and it goes away. (I have already set it to end when the trial ends. Anyway, somehow the album did end up on the phone after I backed the phone up to my iMac. I don't know how I did it.

  • by Robin Reed1,

    Robin Reed1 Robin Reed1 Aug 17, 2015 9:03 AM in response to gslt
    Level 1 (10 points)
    Aug 17, 2015 9:03 AM in response to gslt

    I don't know, I ended up solving my problem without knowing exactly what I did.