"You can’t sign in because your account was disabled for security reasons"

This is what it tells me when I try input my password into iCloud, under 'System Preferences'. It says underneath this that I need to go reset my password (which I've done about 4 times now, with no luck).


The problem is, I recently changed my email address. I then changed my primary apple id email address to my new one, and deleted my old one.


Although I can now login to iCloud through Safari with my new email address just fine, it won't let my turn it on under 'system preferences'.


In fact, it still has my old email address that is no longer my apple ID. You can see it here;


User uploaded file


And here is what it looks like after I've inputed my password;


User uploaded file

I tried signing out of iCloud, so that I could maybe sign up again with my new email and it would work. But it won't even let me sign out. It just says that the password I've inputed is wrong (it's not).


I don't really use iCloud, but things like this annoy me. Plus when I open the Contacts app, it comes up with a window saying that it can't connect to iCloud because there is a problem with my email address (the old one - ajnwright0101@googlemail.com).


I've tried making ajnwright0101@googlemail.com my primary email address and apple ID, and then trying all this again, but even then it doesn't work.


Can someone help me, please? This is driving me insane.

MacBook Pro with Retina display

Posted on Aug 14, 2015 5:38 PM

Reply
7 replies

Aug 14, 2015 6:07 PM in response to AJNW1991

Welcome to the Apple community.


If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

Aug 15, 2015 10:16 AM in response to Winston Churchill

Apple were useless, ended up just giving up. And the nearest Apple store is too far away for me to go.


Does anyone else have any suggestions? I constantly get windows popping up asking me to sign into iCloud, but I can't because it keeps giving me the same "You can't sign into your account...." nonsense. No matter how many times I change my password, it just doesn't work. Not to mention the fact that my sign in password hasn't actually changed, despite changing it several times.

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"You can’t sign in because your account was disabled for security reasons"

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