Yosemite 10.10.5 Mail problem is worse now

Question

Level 1

10 points

Yosemite 10.10.5 Mail problem is worse now

OK, ever since upgrading to Yosemite, I have had the Mail app hang problem and have tried whatever I can find from here and the Internet to no avail.

Last night, I saw the new release 10.10.5 and it says there are fixes to the mail problem. I happily updated it. Now, Mail apps is even worse! I tried to add a new mail account and then decided that I made some mistake in the setting and wanted to delete it. However, clicking on the "-" button does not do anything at all. I tried to click on Mail and then select Accounts from the Mail app to bring up System Preference and got the error message that says "Preferences Error - Could not load Internet Accounts Preference Pane."

So, anyone else got this problem? What is the next step I can take to have this resolved?

Apple, come on, it cannot be that difficult to resolve this mail problem.

Thanks.

MacBook Air (13-inch Mid 2011), OS X Yosemite (10.10.5)

Posted on Aug 14, 2015 11:08 PM

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Answer 1

Jul 27, 2017 1:09 PM in response to Kingchiam

I have the same issue. I upgraded and mail has not worked. I will get the menu on top, but nothing is accessible. Even preferences is grayed out.

Are we able to reinstall it? I don't have that option in the app store. Looking for help.

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Answer 2

Linc Davis

Level 10

209,535 points

Aug 15, 2015 7:27 AM in response to Kingchiam

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 3

Eric Root

Level 10

684,015 points

Aug 15, 2015 10:54 AM in response to Kingchiam

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About

Safe Mode - Yosemite

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Answer 4

GAmacguy

Level 1

5 points

Aug 15, 2015 4:17 PM in response to Kingchiam

SOLUTION.

After upgrading to 10.10.5, I was getting the same error message regarding my internet accounts preference pane. I repaired permissions, restarted, etc. but still got the error message.

Then I logged out of iCloud in system preferences, logged back in, and then I was able to access my internet accounts preference pane again.

It seems that every OS X update mangles the user connection with iCloud, and for the past several updates, I've experienced various glitches that have been "solved" by logging out out iCloud, then back in. Something about a 'fresh' reconnection seems to set things in order.

It shouldn't be this way, but for me, it is. I'm glad to have solved this problem, but I'm disappointed that it was necessary, yet again.

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Answer 5

Kingchiam Author

Level 1

10 points

Aug 16, 2015 4:10 AM in response to Linc Davis

Hi,

Thanks. I was desperate and did a few things before I got to see your message. Here are what I did after reading suggestions from here and other places:

1. Delete com.apple.mail.savedState

2. Delete the ~Library/Mail folder

3. Delete com.apple.internetaccounts

4. Delete com.apple.internetaccounts.plist

5. Delete com.apple.internetconfig.plist

6. Delete com.apple.internetconfigpriv.plist

7. Delete com.apple.mail-shared.plist

Then, i was able to get into Internet Accounts in System Preferences. I saw all my accounts in the list and I delete everything except iCloud.

Next, I started up Mail and it was blank with no account and asked me to start creating account. I started creating gmail accounts and a couple of other accounts. I did not recreate all the email accounts I used to have.

Now, here is what is strange ... while in the Mail Preferences, Account tab/form creating new emails, some of the old email accounts suddenly showed up and are inactive. Where or how do these come from? What caused these to reappear? When I tried to delete them, I got an error message saying that they are being shared by other applications and I can remove them from Internet Accounts. How do I find out what applications are using them?

Now, I still have problem with using Mail as follows:

1. Sometimes, it will hang and I have to force quit it.

2. Sometimes, it will display an incomplete list of all my emails from the accounts and it will not show the contents of the emails it displays. The few lines of preview do not show for each email either. I have to repeatedly force quit and go back in. After a few times of this and I can then get it to work as per normal.

What is going on? Anyone has this problem?

Thanks.

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Answer 6

Eric Root

Level 10

684,015 points

Aug 16, 2015 11:57 AM in response to Kingchiam

Try rebuilding the mailbox.

Rebuild mailbox

If that doesn't work, try re-indexing the mailboxes. This can take awhile if you have a lot of mail.

Reindex messages

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Answer 7

Kingchiam Author

Level 1

10 points

Aug 18, 2015 5:52 AM in response to Eric Root

I am trying to post my reply here but the system keep s giving me error.

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Answer 8

Kingchiam Author

Level 1

10 points

Aug 18, 2015 7:15 AM in response to Eric Root

Is there a trick on how to post the messages from Console as suggested by Linc? I tried to post the log from the Console but keep getting an error message saying it failed to post or save and that I may be logged out whenever I post those logs from Console.

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Answer 9

Eric Root

Level 10

684,015 points

Aug 18, 2015 11:26 AM in response to Kingchiam

If the log won’t post, try posting it here and provide a link in a reply Pastebin

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Answer 10

Kingchiam Author

Level 1

10 points

Aug 18, 2015 9:11 PM in response to Eric Root

Hi, Eric,

Thanks.

I have done the paste to pastern. Link as follows:

http://pastebin.com/nz2CP7a0

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Answer 11

Aug 20, 2015 5:00 PM in response to GAmacguy

Hi GAmacguy,

Thanks for your solution. It worked for me too!!!

After following your steps the Internet accounts pane showed again and I was able to get in and try to put in my password for the offending gmail account. I found this account didn't want to play ball and so just deleted it and set it up again. Must've been corrupted in the upgrade somehow. Don't know the technical stuff and frankly don't care. Just want it to work seamlessly like apple is known to do for the average person/user.

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Answer 12

Kingchiam Author

Level 1

10 points

Aug 21, 2015 7:04 PM in response to Kingchiam

Brian, glad it worked for you.

Eric,

I am still facing the problem described earlier. Did the dump of the Console and posted in pastebin. Appreciate it if you or anyone can help provide some clue as to what is wrong and what I can do to resolve the issue.

Thanks.

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Answer 13

Eric Root

Level 10

684,015 points

Aug 22, 2015 12:56 PM in response to Kingchiam

The log posted in pastebin, but I can't determine the problem. Someone who is better at reading crash reports will need to help.

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Answer 14

Aug 24, 2015 3:23 AM in response to GAmacguy

Thanks for this advice!!!

Logging out of icloud seems to have helped me too.

🙂

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Answer 15

Scubasy

Level 1

4 points

Aug 24, 2015 10:27 AM in response to Eric Root

Hi, ive been having this issue for sometime but since upgrading the crashes are around 150 per day on any mac I use

Can you help?

24/8/15 9:23:04.236 PM CalendarAgent[262]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

24/8/15 9:23:04.473 PM CalendarAgent[262]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

24/8/15 9:23:53.558 PM com.apple.usbmuxd[81]: _SendAttachNotification Device 50:7a:55:6f:8a:1f@fe80::527a:55ff:fe6f:8a1f._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

24/8/15 9:24:10.903 PM iTunes[4583]: Entered:_AMMuxedDeviceDisconnected, mux-device:154

24/8/15 9:24:10.903 PM iTunes[4583]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:154

24/8/15 9:24:10.904 PM iTunes[4583]: tid:220a7 - Mux ID not found in mapping dictionary

24/8/15 9:24:10.904 PM iTunes[4583]: tid:220a7 - Can't handle disconnect with invalid ecid

24/8/15 9:24:24.281 PM CalendarAgent[262]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

24/8/15 9:24:24.546 PM CalendarAgent[262]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]

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