Felizboy
Level 1 (1 points)

Q: Apps is very slow to update (only in kb/s) and failed to complete download new apps

I'm having issue to update my apps (iMovie to be specific) and it only runs in kb/s . I noticed that I'm having issue also to download new apps in appstore. It seems that I'm having the same issue with my Iphone 6 Plus with wifi connectivity.

 

Anyone experience same issue here?

MacBook Air (13-inch, Early 2015), OS X Yosemite (10.10.5)

Posted on Aug 15, 2015 6:31 AM

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Felizboy

Q: Apps is very slow to update (only in kb/s) and failed to complete download new apps

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  • by jason269,Helpful

    jason269 jason269 Aug 17, 2015 6:21 AM in response to Felizboy
    Community Specialists
    Aug 17, 2015 6:21 AM in response to Felizboy

    Hi, Felizboy.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are experiencing issues updating or downloading applications on multiple devices using the same network.  I would start with going through the quoted troubleshooting steps outlined below.  

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    Mac

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

     

    If you can’t connect to the iTunes Store

     

    If none of the steps help resolve this issue, you may need to reach out to your ISP for assistance with your network.  

     

    Regards