carol116

Q: OS X update 10.10.5 not working

Using the App Store update app is not working.  To the right of OS X update 10.10.5 is the UPDATE button. When I click that button I get a prompt that says "Restarting Your Computer" Your computer will restart in x seconds to install updates. When x gets to zero the App store button starts jumping and when I click it I get a new prompt that says "Available updates have changed" Click "Show details". Which I do. Then the prompt disappears and nothing else happens. The App Store update app still shows that I have an update available. ???

 

It also shows that I need to update iTunes to version 12.2.2 but below it shows that I have already updated iTunes 12.2.2. ???

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Aug 15, 2015 8:51 AM

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Q: OS X update 10.10.5 not working

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  • by LizzieVA,

    LizzieVA LizzieVA Aug 16, 2015 7:37 PM in response to carol116
    Level 1 (0 points)
    Aug 16, 2015 7:37 PM in response to carol116

    same problem.  the history says both were installed over and over in the past few days, but still have 10.10.4.  once i can get the update to download again, it either jumps up to where it left off around 450-600 MB or "starts over around" 11 MB.  or i get stuck in the never-ending loop of "you have more to download" or restart now.  guess a trip to the genius bar is in my future.

  • by rodrigoelp,Solvedanswer

    rodrigoelp rodrigoelp Aug 21, 2015 10:47 PM in response to carol116
    Level 1 (10 points)
    Aug 21, 2015 10:47 PM in response to carol116

    Hi Carol, I am having exactly the same problem.

     

    I noticed the message about two days ago and tried to install it using the App Store, it downloaded the update and when I click on restart I get the same message as you did. At the moment I got close to sixteen attempts to install the update.

     

    Searching a bit more online I've found this http://apple.stackexchange.com/questions/200454/appstore-wont-install-os-x-10-10 -5-update

     

    To be honest, it didn't quite helped me as I tried it this morning and the terminal keeps running and no install or message indicating anything about restart has been displayed (this is annoying).

     

    What is worst is, I don't find any helpful message coming from Apple about how to solve this

     

    Apple has a link similar to their solution How to remotely install software updates using the command line - Apple Support

  • by rodrigoelp,

    rodrigoelp rodrigoelp Aug 21, 2015 10:59 PM in response to rodrigoelp
    Level 1 (10 points)
    Aug 21, 2015 10:59 PM in response to rodrigoelp

    Ok, As an update, I've manage to fix this issue.

     

    For some unknown reason, when I ran on terminal

    $ sudo -s
    $ softwareupdate -iav

    It consistently got stuck on 81%, so I thought... how about if I try to download it, and then attempt the installation

    $ sudo -s
    $ softwareupdate -dav

    $ softwareupdate -iav

     

    And that seemed to have worked. At the moment my terminal is requesting me to restart my mac. But I am happy I sorted this one out.

     

    If you haven't done 'sudo' before, is a console command to elevate your terminal privileges (similar to when the mac requests your password) to then be able to perform system changes.

     

    Hopefully this will help you.

     

    Cheers!

  • by carol116,

    carol116 carol116 Aug 22, 2015 8:34 AM in response to rodrigoelp
    Level 1 (5 points)
    Desktops
    Aug 22, 2015 8:34 AM in response to rodrigoelp

    This worked right away for me. Thanks!

  • by LizzieVA,

    LizzieVA LizzieVA Aug 22, 2015 8:38 AM in response to carol116
    Level 1 (0 points)
    Aug 22, 2015 8:38 AM in response to carol116

    Perhaps it was just the massive amount of people trying to download the update?  I waited a few days and when I tried last night through normal system update process, the system update worked without any issues.