dodinho

Q: Problems after sync

Hello,

it is about iphone 6.

 

First of all, I am new iPhone user..

Today, I have connected iPhone and PC and I did iTunes syncing, copying, updateing etc.

Afterwords, I noticed following:

 

- Some older SMSs dissapeared,

- My internet banking collapsed,

- Some older viber messages dissapeared,

 

Maybe there are some other problems but I have not noticed so far.

 

Please advise. Any help for lost messages, or at least explanation what was this about?

 

Thnx.

iPhone 6, iOS 8.4.1

Posted on Aug 15, 2015 9:07 AM

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Q: Problems after sync

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  • by elcpu,

    elcpu elcpu Aug 15, 2015 9:16 AM in response to dodinho
    Level 6 (16,265 points)
    Photos for Mac
    Aug 15, 2015 9:16 AM in response to dodinho

    Several issues to address there. I would first try a hard reboot. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not loose anything.

     

    Also check this article for potential issues with messages;

    Send messages with your iPhone, iPad, or iPod touch - Apple Support

     

    Then post back where things stand and I will try to help you further.

  • by dodinho,

    dodinho dodinho Aug 15, 2015 9:35 AM in response to dodinho
    Level 1 (0 points)
    Aug 15, 2015 9:35 AM in response to dodinho

    While syncing I had this message in window. I dont have it in EN, it looked something like this:

     

    "Your iphone contains applications which are not in your itunes media. Do you want to copy these applications from your iphone? These applications won't install on device after renewing if they are not in your itunes media" 

    I chose "copy applications".

    Anything to do with my problem?

  • by elcpu,

    elcpu elcpu Aug 15, 2015 9:43 AM in response to dodinho
    Level 6 (16,265 points)
    Photos for Mac
    Aug 15, 2015 9:43 AM in response to dodinho

    Not at all, that is what I do all the time. You did it correctly. What else is happening?

  • by dodinho,

    dodinho dodinho Aug 15, 2015 1:15 PM in response to elcpu
    Level 1 (0 points)
    Aug 15, 2015 1:15 PM in response to elcpu

    Ok i think it has something to do with my last sync. it was on 5.6. And I noticed that messages from before 5.6. Dissapeared. Also notes from before 5.6. Dissapeared. And my setings changed. When I think about it it could be that it aplied setings which were on 5.6. 

    ANother thing. I backedup iphone both on itunes and icloud? Is this ok?

    WHen I search icloud i cannot find some things. Photos are ok but i dont have contacts dont have notes dont have mails amd sms on icloud. I suppose ghey should br there that i can reach them on my PC.

     

    SOrry for spelling.

  • by elcpu,

    elcpu elcpu Aug 15, 2015 1:32 PM in response to dodinho
    Level 6 (16,265 points)
    Photos for Mac
    Aug 15, 2015 1:32 PM in response to dodinho

    Do you mean that your backup was from an old phone on iOS 5.6? If so that could be problematic. There would have been Apps in the old 5.6 that likely would not work now. If you did restore from that old backup I only see two options at the moment. You either keep what you got that works ok and delete any all Apps that do not and then see if everything is satisfactory to you or you do a brand new install to factory fresh condition but not do a restore. The last option would guarantee you a clean phone that works well but you would have to download all apps again and reset all the settings, a time consuming process. I would first clean out everything that does not work well and see....

     

    And by the way, it is ok to backup to both iCloud and iTunes but iTunes is my preferred method, far more reliable.

     

    Good luck.

  • by dodinho,

    dodinho dodinho Aug 16, 2015 12:28 AM in response to elcpu
    Level 1 (0 points)
    Aug 16, 2015 12:28 AM in response to elcpu

    THx. I think I figured it out.

    when I was on Itunes I clicked"renew your device" (dont know if that s correct wording in english).

    and since last backup was on 5.6. iphone was set on that setings.

    ONe more question. ssncing on itunes is possible only when connected to PC? Not possible rekotely like on icloud?