Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

what is advanced mac cleaner

What is Advanced Mac Cleaner? Came up after doing a software download saying it had 5000 issues. Wants me to pay $34 for it.

Posted on Aug 15, 2015 12:28 PM

Reply
1 reply
Question marked as Helpful

Aug 18, 2015 4:17 AM in response to debwilson

Advanced Mac Cleaner is crap software frequently found installed alongside adware (aka, ad-injection malware). It should be removed. Unfortunately, it worms its way deeply into the system, so removal isn't trivial.


To remove it, make sure to quit the Advanced Mac Cleaner app, then drag it from the Applications folder into the trash.


Next, you'll need to remove all of the following files:


/Library/Application Support/amc/ ~/Library/Advanced Mac Cleaner/ ~/Library/hlpramc/ ~/Library/Application Support/Advanced Mac Cleaner/ ~/Library/LaunchAgents/com.pcv.hlpramc.plist ~/Library/Logs/helperamc.log ~/Library/Preferences/com.PCvark.Advanced-Mac-Cleaner.plist


If you're not sure how to find these files, see:


http://www.thesafemac.com/locating-files-from-paths/


Hope this helps!


(Fair disclosure: I am affiliated with Malwarebytes, whose site I am recommending above.)

28 replies
Question marked as Helpful

Aug 18, 2015 4:17 AM in response to debwilson

Advanced Mac Cleaner is crap software frequently found installed alongside adware (aka, ad-injection malware). It should be removed. Unfortunately, it worms its way deeply into the system, so removal isn't trivial.


To remove it, make sure to quit the Advanced Mac Cleaner app, then drag it from the Applications folder into the trash.


Next, you'll need to remove all of the following files:


/Library/Application Support/amc/ ~/Library/Advanced Mac Cleaner/ ~/Library/hlpramc/ ~/Library/Application Support/Advanced Mac Cleaner/ ~/Library/LaunchAgents/com.pcv.hlpramc.plist ~/Library/Logs/helperamc.log ~/Library/Preferences/com.PCvark.Advanced-Mac-Cleaner.plist


If you're not sure how to find these files, see:


http://www.thesafemac.com/locating-files-from-paths/


Hope this helps!


(Fair disclosure: I am affiliated with Malwarebytes, whose site I am recommending above.)

Nov 11, 2015 4:19 PM in response to thomas_r.

Hi there,


I'm having this same helperamc problem. I located these files apart from '/Library/Application Support/amc/', '/Library/Advanced Mac Cleaner/' and '/Library/Application Support/Advanced Mac Cleaner/. - none of which appear in my /Library. The remaining files have been dragged to my trash.

When I go to clear the trash it tells me that these files are already running and therefore cannot delete.

Could someone please let me know how to completely remove all traces of helperamc as I'm getting very frequent and periodical notifications from my Avast security, letting me know that /Library/Application Support/amcr/... is blocked.


Thanks in advance

Nov 12, 2015 1:40 PM in response to GM-J

I found that Malwarebytes Anti-Malware program detects and removes the vestiges of Advanced Mac Cleaner. You can download it from here. You don't even have to install the program to get it to work. You can run it right from the disk image once you mount it. You don't even need to choose to install the helper. So, if you aren't keen on installing a program to solve this issue but aren't enjoying the manual process, this is a good way to go. A bonus is that it will look for and remove other similar malware like the infamous MacKeeper.

what is advanced mac cleaner

Welcome to Apple Support Community
  • A forum where Apple customers help each other with their products. Learn more.
  • Sign up with your Apple ID to get started.