Moon goddess777
Level 1 (0 points)

Q: Having trouble with Apple music

Hi,

 

im having trouble creating an apple music account. I have iOS 8.4 on my iPad mini 2 and all the other requirements but for some reason I can't get an apple music account. I went to the app and clicked at the top where u sign up for an account. I selected the $9.99 option however Apple music is telling me i have insufficient credit in my iTunes account. I already know I don't have $9.99 in my account however Apple music is offering a 3 month FREE TRIAL. If this trial is free why do u have to pay for it? Also, is it required that u have $9.99 or more in ur iTunes account or is this some weird glitch?

 

thanks!

iPad Mini, iOS 8.4.1

Posted on Aug 15, 2015 3:07 PM

Close
Moon goddess777

Q: Having trouble with Apple music

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Aug 17, 2015 1:52 PM in response to Moon goddess777
    Community Specialists
    Aug 17, 2015 1:52 PM in response to Moon goddess777

    Hi Moon goddess777,

     

    Welcome to the Apple Support Communities!

     

    From your question, it sounds like you may be selecting store credit to use as your form of payment for Apple Music. If this is the case, you would need to have enough store credit for your first renewal to continue setting up with that form of payment. 

     

    Join Apple Music - Apple Support

     

    You might be asked to validate your billing info. After you add a payment method, click Join. You can use store credit to pay for your Apple Music membership, but you must have enough store credit for your first renewal.

     

    Best regards

  • by Moon goddess777,

    Moon goddess777 Moon goddess777 Aug 19, 2015 5:35 AM in response to joe_7399
    Level 1 (0 points)
    Aug 19, 2015 5:35 AM in response to joe_7399

    Oh ok. Lol, no wonder it's not working cause I know I don't have enough credit. Thanks!