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Aug 17, 2015 2:02 PM in response to mary louie jeanby mario49,Hi mary louie jean,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not receiving a verification SMS message. I would recommend that you read this article, it may be able to help the issue.
Apple ID: About two-step verification and SMS - Apple Support
Add or remove an SMS-capable number from your account:
- Go to My Apple ID.
- Select Manage your Apple ID and sign in.
- Select Password and Security.
- In the Trusted Devices section, select Manage.
- To add a number, select Add an SMS-capable phone number.
- To remove a number, select Remove next to the verified phone number associated with your Apple ID.
Cheers
