Safari is up to date and it does not save the preferences, and it is acting odd

In my Preferences I have set for "Homepage" a blank window.

When I open Safari I have to File and select "New window"

When I have a new window open I try to type the URL and it always takes me

this page.

User uploaded fileThen I go, for example, to face book and if I click on any link there I get this:

User uploaded fileAnd it does not let me close the window I need to confirm that I want to leave the page. What could be wrong. I have deleted all History and also the cookies.

Thank you for your advice or help.

MacBook Pro (17-inch Mid 2009), OS X Mountain Lion

Posted on Aug 15, 2015 4:00 PM

Reply
15 replies

Aug 15, 2015 4:08 PM in response to Sigtris

1. Force Quit .


Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.


2. Relaunch Safari holding the shift key down.


3. Turn off wifi and turn it back on.


Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.



4. Safari > Preferences > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.


5. Safari > Preferences > Extensions

Turn those off and relaunch Safari.

Turn those on one by one and test.

Aug 15, 2015 6:23 PM in response to Sigtris

You may have installed ad-injection malware ("adware").

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure that doesn't involve downloading anything.

Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up.

If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

Step 1

Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

Leave the folder open for now.

Step 2

Do as in Step 1 with this line:

/Library/LaunchAgents

The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

Step 3

Repeat with this line:

/Library/LaunchDaemons

This time the folder will be named "LaunchDaemons."

Step 4

Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

Step 5

If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

Aug 15, 2015 8:38 PM in response to Sigtris

Back up all data before making any changes.

In the folder arranged as shown in the screenshot, please delete these items:

#4 and #5 ("Genieo")

Log out or restart the computer.

Uninstall any Safari extensions you don't know you need. If in doubt, remove all of them. None is needed for normal operation.

Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

Reset the Safari home page, if it was changed. You may need to do the same in the other browsers.

From the Applications folder (not shown in the screenshot), delete items with any of the following names:

InstallMac

Genieo

Reset Search

Uninstall Genieo

These steps will permanently inactivate the malware, as long as you never reinstall it. A few small files may remain in hidden folders, but they have no effect.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari is up to date and it does not save the preferences, and it is acting odd

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