Erich Bergen

Q: FaceTime calls come thru on iPhone and iPad, but not on Desktop. Why? Help!

Hi all -

 

I'm a little stuck here and wondering if you can help. I have three devices; iPhone 6, iPad, and Mac Pro desktop. I have FaceTime set up according to official directions, and I use FaceTime on all 3 devices. While I can easily initiate a FaceTime session from all 3 devices successfully, when receiving a FaceTime call, it only rings to my iPad and iPhone, not the desktop. No matter what I do, no FaceTime calls ring to my Mac Pro desktop. The same goes for traditional cellular phone calls when the phone is connected to my in home wifi - I can initiate calls from all 3 devices, but incoming calls only go to iPhone and not iPad. I'm logged in with the exact same credentials on all 3 devices so I'm unclear why this wouldn't work. Any thoughts?

Posted on Aug 15, 2015 3:11 PM

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Q: FaceTime calls come thru on iPhone and iPad, but not on Desktop. Why? Help!

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  • by Allen A,

    Allen A Allen A Aug 17, 2015 1:53 PM in response to Erich Bergen
    Community Specialists
    Aug 17, 2015 1:53 PM in response to Erich Bergen

    Hi Erich,

     

     

    I understand that you're experiencing some issues with Continuity between your iPhone and Mac Pro. The steps outlined below can help restore your ability to receive FaceTime calls on your Mac Pro.

     

    Check the following settings on your iPhone, iPad, or iPod touch:

    • Go to Settings > Wi-Fi and turn on Wi-Fi if necessary.
    • Make sure your iOS devices are connected to the same Wi-Fi network by going to Settings > Wi-Fi and comparing the name of the network each is on.
    • Go to Settings > Bluetooth and turn on Bluetooth if necessary.
    • Go to Settings > General > Handoff & Suggested Apps and make sure Handoff is on.
    • Go to Settings > Phone. If you see Wi-Fi Calling, turn it off.

    Check the following settings on your Mac:

    • Go to the Wi-Fi icon at the top of your screen and turn on Wi-Fi if necessary.
    • Make sure your Mac and iOS devices are connected to the same Wi-Fi network. Go to Settings > Wi-Fi on your iOS device and compare the name of the network with the Wi-Fi network on your Mac.
    • Go to the Bluetooth icon at the top of your screen and turn on Bluetooth if necessary.
    • In System Preferences > General, select “Allow Handoff between this Mac and your iCloud devices.” If you don't see this setting, your Mac may not support Handoff.
    • Open the FaceTime app, go to FaceTime > Preferences and turn on “iPhone Cellular Calls.”
    • Go to System Preferences, and sign out and then sign in again to your iCloud account.

    Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support

     

     

    Sincerely