My MacBook Air will not start up

Question

hillj78 Author

Level 1

1 points

My MacBook Air will not start up

The power is on and it is fully charged but will not get past the blank dark blue/black screen.

i Have tried a couple of times to reboot but with no success.

MacBook Air, iOS 8.4.1

Posted on Aug 16, 2015 2:19 AM

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Answer 1

Aug 16, 2015 2:20 AM in response to hillj78

A Safe Mode boot deletes system caches that may help.

Top left corner of your screen click the Apple  > Shut Down.

After your Mac shuts down, wait 10 seconds, then press the power button.

Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

Release the Shift key when you see the gray Apple logo and progress indicator.

Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click: Restart

About Safe Mode

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Answer 2

hillj78 Author

Level 1

1 points

Aug 16, 2015 2:22 AM in response to Carolyn Samit

HI Carolyn - sadly I cannot get onto the home page, all I see when power comes on is a blank dark blue/black screen with no ability to navigate.

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Answer 3

hillj78 Author

Level 1

1 points

Aug 16, 2015 3:25 AM in response to hillj78

Resolved after speaking to Apple support:

1) pressed power and immediately afterwards:

2) hold keys: P, R, Command and Option/Alt together until the Airbook has chimed TWICE.....then release!

rebooted and resolved.

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