djeppson

Q: Pages for iCloud couldn't connect to iCloud

Pages and Numbers for iCloud is giving me some glitches. First, a minor glitch is that I cannot see the "preview" of the document only a basic Pages or Numbers icon. Second, a major glitch is that I cannot download a copy or print a copy.

 

The error message that appears is "Pages for iCloud couldn't connect to iCloud" or "Numbers for iCloud couldn't connect to iCloud".

 

Yes, I am connected to the Internet. Yes, this happens on multiple computers (home desktop, work desktop, personal laptop, friend's desktop, friend's laptop.) Yes, I have plenty of space on iCloud...like 12GB available. It's really strange.

 

Ruling out computer/equipment set-up because it happens to me on all types of computers I'm left with one conclusion...My iCloud is corrupt? Is that even possible?

 

I spent several hours on the phone with a senior support advisor, Ricky, who was awesome to work with. He had remote view of my computer screen and together we went through every conceivable solution such as different browsers (Explorer, Chrome, Firefox) and yes, every aspect of the computer is up-to-date. Ricky was stumped.

 

So, I turn to you, the support community. Is it possible my iCloud is corrupted? Help!

 

Pages.jpg

Posted on Aug 16, 2015 9:56 AM

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Q: Pages for iCloud couldn't connect to iCloud

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  • by FSlovenec,

    FSlovenec FSlovenec Aug 16, 2015 7:36 PM in response to djeppson
    Level 1 (0 points)
    Aug 16, 2015 7:36 PM in response to djeppson

    I am having the exact same problem, started on August 15, 2015 and continues

  • by akrgovic,

    akrgovic akrgovic Aug 17, 2015 2:39 AM in response to FSlovenec
    Level 1 (0 points)
    Aug 17, 2015 2:39 AM in response to FSlovenec

    The same problem!

  • by becooceb,

    becooceb becooceb Aug 17, 2015 4:17 AM in response to djeppson
    Level 1 (4 points)
    iPhone
    Aug 17, 2015 4:17 AM in response to djeppson

    I have had the same problem more than one so far. Before it turns ok itself in time, but this time it lasts for 3 days and there is no solution as far as I see .

    Is it important yes for me because I use iwork for my works in and out and I don't know what to do.I think we start to use usb memory again

  • by FSlovenec,

    FSlovenec FSlovenec Aug 17, 2015 8:15 AM in response to akrgovic
    Level 1 (0 points)
    Aug 17, 2015 8:15 AM in response to akrgovic

    I have exactly the same problem as described by djeppson. It makes Icloud Pages, Numbers and Keynote unusable. With all of the information I have in ICloud this is a serious problem.

  • by heydanz,

    heydanz heydanz Aug 17, 2015 10:50 AM in response to djeppson
    Level 1 (0 points)
    Aug 17, 2015 10:50 AM in response to djeppson

    I too am having the EXACT same issue! I have tried several different computer an internet browsers, an I still have the same problem. I hope Apple can fix this soon!

  • by FSlovenec,

    FSlovenec FSlovenec Aug 18, 2015 7:49 AM in response to djeppson
    Level 1 (0 points)
    Aug 18, 2015 7:49 AM in response to djeppson

    Has anyone found a solution the problem still totally exists with my ICloud apps...need a solution.

  • by akrgovic,

    akrgovic akrgovic Aug 18, 2015 8:19 AM in response to FSlovenec
    Level 1 (0 points)
    Aug 18, 2015 8:19 AM in response to FSlovenec

    Anyone from Apple???

  • by FSlovenec,

    FSlovenec FSlovenec Aug 18, 2015 10:22 AM in response to akrgovic
    Level 1 (0 points)
    Aug 18, 2015 10:22 AM in response to akrgovic

    Good catch from Apple..I Tweeted the problem out and have not heard anything..

  • by stefsilv,

    stefsilv stefsilv Aug 18, 2015 11:47 AM in response to FSlovenec
    Level 1 (0 points)
    Aug 18, 2015 11:47 AM in response to FSlovenec

    I'm having the same problem, was unable to create a PDF of a file from numbers.  BUT, it did work on my iPad, so that is a temporary work around.  So if you  have an iPad, try that route.

  • by ach_ell_be,

    ach_ell_be ach_ell_be Aug 18, 2015 11:55 AM in response to stefsilv
    Level 1 (0 points)
    Aug 18, 2015 11:55 AM in response to stefsilv

    I've also bee having the same problem. I tried it on my iPhone and it worked as well! A good temporary fix.

  • by rodweaver,

    rodweaver rodweaver Aug 18, 2015 12:31 PM in response to djeppson
    Level 1 (0 points)
    Aug 18, 2015 12:31 PM in response to djeppson

    Same problem here.  Mine started at same time.  I have tried to debug by using internet explorer, firefox and chrome but that did not work.  Next step I tried on different machines on same network....did not fix it.  Next Step I tried on different network.....did not fix it.  Next Step I tired on Ubuntu with different browser on different network....did not fix.

     

    I call Apple and spoke with support but they could not help me.

     

    I am at a loss on this issue.....please help!

  • by heydanz,

    heydanz heydanz Aug 19, 2015 12:59 PM in response to djeppson
    Level 1 (0 points)
    Aug 19, 2015 12:59 PM in response to djeppson

    YAY! I found a solution phone support said you have to purchase PAGES from the app store ($20) and that will solve everything. All of your documents should show up once purchased!

     

    Thanks to WANDA in phone support!

     

    Happy again..

  • by djeppson,

    djeppson djeppson Aug 19, 2015 4:43 PM in response to djeppson
    Level 1 (0 points)
    Aug 19, 2015 4:43 PM in response to djeppson

    It's good to know the issue was resolved for 'heydanz' by purchasing the Pages app. For those of us who already have the Pages app I bring some good news. The group of engineers working with iWork for iCloud are looking into this issue. They have access to my iCloud account and my documents (Pages, Numbers and Keynote). With this special access they can see the glitches for themselves and investigate what's happening behind the scenes. Apple has great support teams and I have faith they can get this error resolved quickly. I will keep you posted with any new updates as I hear them.

     

    Thank you everyone for adding your voice to this discussion thread. If this is happening to you, please let us and Apple know.

  • by bettyinfl,

    bettyinfl bettyinfl Aug 20, 2015 5:29 PM in response to djeppson
    Level 1 (0 points)
    Aug 20, 2015 5:29 PM in response to djeppson

    Having the same problem vitually all week. Very frustrating.  Have tried various fixes to no avail.  djeppson, please keep us up to date if you hear anything  back from Apple! 

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