Rubybee p

Level 1 (0 points)

Q: Mail won't recognize username or password since new update 8.4.1

Updated to 8.4.1 and now get this message"Cannot Get Mail" "the username or password is incorrect "

iPhone 6 Plus, iOS 8.4.1

Posted on Aug 16, 2015 12:24 PM

I have this question too

Q: Mail won't recognize username or password since new update 8.4.1

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Helpful answers

by brenden dv,

brenden dv Aug 18, 2015 8:49 AM in response to Rubybee p
Community Specialists

Aug 18, 2015 8:49 AM in response to Rubybee p

Hello Rubybee p,

I'm sorry to hear you are having these issues with your iPhone after a recent iOS update. If you continue to have issues receiving email in the Mail application on your iPhone, you may find the troubleshooting steps outlined in the following article helpful:

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Regards
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