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Aug 18, 2015 6:43 AM in response to nav_gby mario49,Hello nav_g,
After reviewing your post, it sounds like you are having trouble using the Get Album Artwork button. I would recommend that you read this article, it may be able to help the issue.
Resolve issues with iTunes Match - Apple Support
If songs or albums are missing artwork
If some songs or albums downloaded to an iOS device from your iCloud library are missing album artwork, follow the steps below:
- Open iTunes. Make sure you have the latest version.
- Right-click or Control-click on the album missing the artwork and choose Get Album Artwork from the pop-up menu.
- Once iTunes has completed processing the album artwork, update iTunes Match. From the menu bar at the top of your computer screen, choose Store > Update iTunes Match.
- After iTunes Match has finished updating, launch the Music app on your iOS device.
- Locate the songs that are missing artwork, and delete them from your device.
- After you've deleted the song, download the item again from your iCloud library by tapping on the download
icon to the right of the song.
Thanks for using Apple Support Communities.
Have a nice day -
Aug 18, 2015 7:13 AM in response to mario49by nav_g,Hello mario49. It seems I have forgotten to tell you that I don't use iTunes Match for my music library. I manually add the songs to my device by connecting it to my computer. I don't really use iCloud for anything to be honest with you. For me it just seems that when I choose Get Album Artwork from the pop-up menu, nothing happens. No 'Recieving Artwork From iTunes' no 'Processing Album Artwork' just nothing happening at all. I tried deleting and reinstalling my iTunes hoping that would help, but sadly it did nothing. Thank you.
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Aug 18, 2015 7:51 AM in response to nav_gby mario49,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action
