Q: Apple Music not working even though I have the latest version of iTunes...please help me?!
Hello everyone! I am not sure what is going on with my iTunes... Earlier today I updated my iTunes to the latest version because it said I needed to update my iTunes to use Apple Music, (this is a new iMac 5k with zero use before) so basically I just wanted to start fresh with my music collection after years of using Spotify. To my surprise, even after I updated my iTunes a pop up window keeps coming on that I have to update my iTunes in order to access Apple Music. I have no idea what is going on, I re-downloaded it, restarted my computer, turn off internet, turn it on again... My iTunes says its on the latest version... So what the heck am I doing wrong? Is this a bug?? Help me!!!
iMac with Retina 5K display, OS X Yosemite (10.10.5)
Posted on Aug 16, 2015 5:52 PM
Community Specialists
Greetings juliiadorn,
Welcome to the Apple Support Communities!
I understand that you have updated iTunes but are still being notified that you need to update iTunes to use Apple Music. The most current version of iTunes is 12.2.2. If this is not the version you see when you open iTunes, I would suggest checking the Applications folder for the newer version.
It is possible that iTunes did update and install, but just didn’t update in your dock if that is where you are launching iTunes. To check your Applications folder for the new version of iTunes, please follow the steps located in the attached article for navigating Finder.
Mac Basics: The Finder organizes all of your files - Apple Support
Special Folders
OS X includes some folders that are already created for you, such as Applications, Documents, Music and Pictures.
You can jump to these folders in the Finder by using the Finder sidebar.
You can also jump to certain folders from the Go menu. Select the folder from the menu and the Finder displays its contents.
Applications folder
The Applications folder holds all of your apps. Double-click an app to open it. You can also open an app using Launchpad.
Cheers
Posted on Aug 18, 2015 7:36 AM


