juliiadorn

Q: Apple Music not working even though I have the latest version of iTunes...please help me?!

Hello everyone! I am not sure what is going on with my iTunes... Earlier today I updated my iTunes to the latest version because it said I needed to update my iTunes to use Apple Music, (this is a new iMac 5k with zero use before) so basically I just wanted to start fresh with my music collection after years of using Spotify. To my surprise, even after I updated my iTunes a pop up window keeps coming on that I have to update my iTunes in order to access Apple Music. I have no idea what is going on, I re-downloaded it, restarted my computer, turn off internet, turn it on again... My iTunes says its on the latest version... So what the heck am I doing wrong? Is this a bug?? Help me!!!

iMac with Retina 5K display, OS X Yosemite (10.10.5)

Posted on Aug 16, 2015 5:52 PM

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Q: Apple Music not working even though I have the latest version of iTunes...please help me?!

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  • Helpful answers

  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Aug 18, 2015 7:36 AM in response to juliiadorn
    Community Specialists
    Aug 18, 2015 7:36 AM in response to juliiadorn

    Greetings juliiadorn,

     

    Welcome to the Apple Support Communities!

     

    I understand that you have updated iTunes but are still being notified that you need to update iTunes to use Apple Music. The most current version of iTunes is 12.2.2. If this is not the version you see when you open iTunes, I would suggest checking the Applications folder for the newer version.

     

    It is possible that iTunes did update and install, but just didn’t update in your dock if that is where you are launching iTunes. To check your Applications folder for the new version of iTunes, please follow the steps located in the attached article for navigating Finder. 

     

    Mac Basics: The Finder organizes all of your files - Apple Support

     

    Special Folders

    OS X includes some folders that are already created for you, such as Applications, Documents, Music and Pictures. 

    You can jump to these folders in the Finder by using the Finder sidebar. 

    Finder window with sidebar

    You can also jump to certain folders from the Go menu. Select the folder from the menu and the Finder displays its contents.

    Finder > Go menu

    Applications folder

    The Applications folder holds all of your apps. Double-click an app to open it. You can also open an app using Launchpad.

     

    Cheers

  • by jason12e,

    jason12e jason12e Aug 20, 2015 11:58 AM in response to joe_7399
    Level 1 (5 points)
    Aug 20, 2015 11:58 AM in response to joe_7399

    I have this exact problem. I have downloaded the latest version - 12.2.2.25 (that's what shows up when I click on About iTunes).


    When I go the the Apple Music section at the very bottom and click on 90-Day Trial, I am taken back to the "Start Free Trial" page. When I click on the button to start my free trial, it tells me to download the latest version of iTunes, which I already have.

     

    It's an infinite loop of downloads and redirects. It's frustrating. I just want to get back to my free trial.

  • by juliiadorn,

    juliiadorn juliiadorn Aug 22, 2015 8:38 AM in response to joe_7399
    Level 1 (0 points)
    Aug 22, 2015 8:38 AM in response to joe_7399

    Thank you so much! This solved my question Have a great day.

  • by ivanmil6,

    ivanmil6 ivanmil6 Aug 23, 2015 1:23 AM in response to joe_7399
    Level 1 (0 points)
    Aug 23, 2015 1:23 AM in response to joe_7399

    This has not solved my problem at all. i have itunes 12.2.2.25

     

    When I click on 90 day trial i'm told i need the latest version, which i have.

     

    Restarted, opened itunes from launchpad and app folder, same result, this is incredibly frustrating.

     

    running apple music on my iphone and want it on my macbook too.

  • by Monk34,

    Monk34 Monk34 Aug 23, 2015 7:45 AM in response to ivanmil6
    Level 1 (0 points)
    Aug 23, 2015 7:45 AM in response to ivanmil6

    Same here!  Also tried changing the DNS as suggested elsewhere but no luck.  Very frustrating!

  • by MalcolmFromOz,

    MalcolmFromOz MalcolmFromOz Aug 24, 2015 5:10 AM in response to ivanmil6
    Level 1 (0 points)
    Aug 24, 2015 5:10 AM in response to ivanmil6

    I agree.  I'm in the same loop.  I've reinstalled iTunes.  Restarted.  Very frustrating.  Haven't been able to use the free Apple Music since just before the latest version of iTunes. Can't seem to find a solution.

  • by jason12e,Helpful

    jason12e jason12e Aug 24, 2015 5:14 PM in response to juliiadorn
    Level 1 (5 points)
    Aug 24, 2015 5:14 PM in response to juliiadorn

    For everyone else whose problem was not solved by joe's response, I am happy to share a solution that I've found.

     

    1. Open your updated version of iTunes and go to Preferences. Go to the General Tab and you will see two checkboxes under Library Name.

    2. Tick the first checkbox -- Show Apple Music -- and the menus that disappeared will now re-appear.

    3. Tick the second checkbox -- iCloud Music Library -- and the songs/albums/playlists that you previously added from Apple Music will re-appear under My Music.

     

    I have attached a screenshot for reference.

     

    Hope this helps!

     

    Apple Music.png

  • by ivanmil6,

    ivanmil6 ivanmil6 Aug 24, 2015 8:40 PM in response to jason12e
    Level 1 (0 points)
    Aug 24, 2015 8:40 PM in response to jason12e

    Thank you so much Jason. Was about to give up on Apple Music on my Macbook. So simple, feel like a bit of a ******* right about now.

  • by macilvena,

    macilvena macilvena Aug 25, 2015 2:45 AM in response to juliiadorn
    Level 1 (0 points)
    Aug 25, 2015 2:45 AM in response to juliiadorn

    Apple should have made a new App like they have on IOS ....not added more bloat to OS X itunes !!!!!

  • by Monk34,

    Monk34 Monk34 Aug 25, 2015 1:44 PM in response to jason12e
    Level 1 (0 points)
    Aug 25, 2015 1:44 PM in response to jason12e

    Thanks jason12e, that worked!  Frustrated no more!