Apple Music not working even though I have the latest version of iTunes...please help me?!

Greetings juliiadorn,

Welcome to the Apple Support Communities!

I understand that you have updated iTunes but are still being notified that you need to update iTunes to use Apple Music. The most current version of iTunes is 12.2.2. If this is not the version you see when you open iTunes, I would suggest checking the Applications folder for the newer version.

It is possible that iTunes did update and install, but just didn’t update in your dock if that is where you are launching iTunes. To check your Applications folder for the new version of iTunes, please follow the steps located in the attached article for navigating Finder.

Mac Basics: The Finder organizes all of your files - Apple Support

Special Folders

OS X includes some folders that are already created for you, such as Applications, Documents, Music and Pictures.

You can jump to these folders in the Finder by using the Finder sidebar.

You can also jump to certain folders from the Go menu. Select the folder from the menu and the Finder displays its contents.

Applications folder

The Applications folder holds all of your apps. Double-click an app to open it. You can also open an app using Launchpad.

Cheers

I have this exact problem. I have downloaded the latest version - 12.2.2.25 (that's what shows up when I click on About iTunes).

When I go the the Apple Music section at the very bottom and click on 90-Day Trial, I am taken back to the "Start Free Trial" page. When I click on the button to start my free trial, it tells me to download the latest version of iTunes, which I already have.

It's an infinite loop of downloads and redirects. It's frustrating. I just want to get back to my free trial.

This has not solved my problem at all. i have itunes 12.2.2.25

When I click on 90 day trial i'm told i need the latest version, which i have.

Restarted, opened itunes from launchpad and app folder, same result, this is incredibly frustrating.

running apple music on my iphone and want it on my macbook too.

Same here! Also tried changing the DNS as suggested elsewhere but no luck. Very frustrating!

I agree. I'm in the same loop. I've reinstalled iTunes. Restarted. Very frustrating. Haven't been able to use the free Apple Music since just before the latest version of iTunes. Can't seem to find a solution.

For everyone else whose problem was not solved by joe's response, I am happy to share a solution that I've found.

1. Open your updated version of iTunes and go to Preferences. Go to the General Tab and you will see two checkboxes under Library Name.

2. Tick the first checkbox -- Show Apple Music -- and the menus that disappeared will now re-appear.

3. Tick the second checkbox -- iCloud Music Library -- and the songs/albums/playlists that you previously added from Apple Music will re-appear under My Music.

I have attached a screenshot for reference.

Hope this helps! 🙂

Thank you so much Jason. Was about to give up on Apple Music on my Macbook. So simple, feel like a bit of a ******* right about now. 😊

Apple should have made a new App like they have on IOS ....not added more bloat to OS X itunes !!!!!

Thanks jason12e, that worked! Frustrated no more!