preferences pane will not load

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Level 1

0 points

preferences pane will not load

I have a (mid 2010) 27" iMac running Yosemite 10.10.5 and Safari 8.0.8. I found malware or adware on my system the other day. I removed it with Maleware Bytes

and since then Safari has not worked proper at all. The major thing is the 'Preferences Pane' will not load at all. I am unable to open the Preference in Safari. I have tried resetting Safari as per community instructions, i.e. Shift-Option-Esc, Force Quitting Safari and the relaunching Safari with the Shift key down at the same time. Still no joy whatsoever. I have all the latest software updates including the new Yosemite update 10.10.5 as stated above. How do I regain control of Safari and be able to open the Preferences Pane once again

iMac, OS X Yosemite (10.10.5)

Posted on Aug 16, 2015 5:50 PM

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Answer 1

Linc Davis

Level 10

209,739 points

Aug 16, 2015 8:13 PM in response to Big Kev55

First, delete "Malwarebytes." Never install any "anti-virus" or "anti-malware" software again.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

Big Kev55 Author

Level 1

0 points

Aug 16, 2015 9:10 PM in response to Linc Davis

I hope this is how I was supposed to do it.

Kevin

2015-08-16 7:36:21.031 PM Safari[66307]: Failed to connect (extensionsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 7:36:21.031 PM Safari[66307]: Failed to connect (mailContentsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 7:36:21.034 PM Safari[66307]: Failed to connect (mailLinkMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 7:36:21.035 PM Safari[66307]: Could not connect action, target class AppController does not respond to -confirmResetSafari:

2015-08-16 7:53:37.444 PM Safari[66307]: Layout still needs update after calling -[SidebarTableRowView layout]. SidebarTableRowView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.

2015-08-16 7:56:09.400 PM Safari[66307]: Failed to connect (defaultSearchEngineLabel) outlet from (GeneralPreferences) to (NSTextField): missing setter or instance variable

2015-08-16 7:56:09.400 PM Safari[66307]: Failed to connect (defaultSearchEnginePopUp) outlet from (GeneralPreferences) to (NSPopUpButton): missing setter or instance variable

2015-08-16 7:56:09.400 PM Safari[66307]: Could not connect action, target class GeneralPreferences does not respond to -takeDefaultSearchEngineFrom:

2015-08-16 7:56:09.403 PM Safari[66307]: Unable to simultaneously satisfy constraints:

(

"<NSAutoresizingMaskLayoutConstraint:0x61800028c8f0 h=~~& v=~~& H:[NSPopUpButton:0x60000016e4c0(242)]>",

"<NSLayoutConstraint:0x61800028ffa0 H:[NSPopUpButton:0x60000016e4c0(247)]>"

)

Will attempt to recover by breaking constraint

<NSLayoutConstraint:0x61800028ffa0 H:[NSPopUpButton:0x60000016e4c0(247)]>

Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens. And/or, break on objc_exception_throw to catch this in the debugger.

2015-08-16 7:56:09.489 PM Safari[66307]: An uncaught exception was raised

2015-08-16 7:56:09.489 PM Safari[66307]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]

2015-08-16 7:56:09.492 PM Safari[66307]: (

0 CoreFoundation 0x00007fff95cfd03c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff9574c76e objc_exception_throw + 43

2 CoreFoundation 0x00007fff95b9f4e8 -[__NSPlaceholderArray initWithObjects:count:] + 360

3 CoreFoundation 0x00007fff95c05a54 +NSArray arrayWithObjects:count: + 52

4 Safari 0x00007fff8ecb46da -[GeneralPreferences _defaultWebBrowserMayHaveChanged] + 135

5 Safari 0x00007fff8ecb45e5 -[GeneralPreferences _setUpDefaultBrowserUI] + 350

6 Safari 0x00007fff8ecb0e40 -[GeneralPreferences awakeFromNib] + 573

7 AppKit 0x00007fff873b9079 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1276

8 AppKit 0x00007fff873980e5 loadNib + 384

9 AppKit 0x00007fff8739760b +NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle: + 313

10 AppKit 0x00007fff873973c7 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201

11 AppKit 0x00007fff87397193 +NSBundle(NSNibLoading) loadNibNamed:owner: + 344

12 AppKit 0x00007fff87a0854e -[NSPreferencesModule viewForPreferenceNamed:] + 84

13 Safari 0x00007fff8ed3452f -[PreferencesUIController init] + 1511

14 AppKit 0x00007fff87a05d65 + + 75

15 Safari 0x00007fff8ea8eb1c -[AppController showPreferences:] + 101

16 libsystem_trace.dylib 0x00007fff880a0cd7 osactivity_initiate + 75

17 AppKit 0x00007fff875e1eb1 -[NSApplication sendAction:to:from:] + 452

18 Safari 0x00007fff8eaf5045 -[BrowserApplication sendAction:to:from:] + 106

19 AppKit 0x00007fff875e1c4e -[NSMenuItem _corePerformAction] + 382

20 AppKit 0x00007fff875e197c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

21 libsystem_trace.dylib 0x00007fff880a0cd7 osactivity_initiate + 75

22 AppKit 0x00007fff876a8b00 -[NSMenu performActionForItemAtIndex:] + 131

23 AppKit 0x00007fff876a8a66 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

24 AppKit 0x00007fff876a88b2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

25 AppKit 0x00007fff875c9d6b NSSLMMenuEventHandler + 724

26 HIToolbox 0x00007fff91d90b6c _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1260

27 HIToolbox 0x00007fff91d8ffae _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 386

28 HIToolbox 0x00007fff91da5cb6 SendEventToEventTarget + 40

29 HIToolbox 0x00007fff91ddff45 ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5PP14OpaqueEventRef + 428

30 HIToolbox 0x00007fff91e1db8d SendMenuCommandWithContextAndModifiers + 59

31 HIToolbox 0x00007fff91e1db30 SendMenuItemSelectedEvent + 188

32 HIToolbox 0x00007fff91e1da09 ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2 + 96

33 HIToolbox 0x00007fff91e1e481 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702

34 HIToolbox 0x00007fff91e1e0fe _HandleMenuSelection2 + 446

35 AppKit 0x00007fff874e7ce0 _NSHandleCarbonMenuEvent + 277

36 AppKit 0x00007fff8741ebfd _DPSNextEvent + 1828

37 AppKit 0x00007fff8741de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

38 Safari 0x00007fff8eaf5d30 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

39 AppKit 0x00007fff87413af3 -[NSApplication run] + 594

40 AppKit 0x00007fff87390244 NSApplicationMain + 1832

41 libdyld.dylib 0x00007fff9573d5c9 start + 1

42 ??? 0x0000000000000001 0x0 + 1

)

2015-08-16 8:07:37.727 PM Safari[66917]: Failed to connect (extensionsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 8:07:37.727 PM Safari[66917]: Failed to connect (mailContentsMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 8:07:37.728 PM Safari[66917]: Failed to connect (mailLinkMenuItem) outlet from (AppController) to (NSMenuItem): missing setter or instance variable

2015-08-16 8:07:37.728 PM Safari[66917]: Could not connect action, target class AppController does not respond to -confirmResetSafari:

2015-08-16 8:07:51.268 PM Safari[66917]: Failed to connect (defaultSearchEngineLabel) outlet from (GeneralPreferences) to (NSTextField): missing setter or instance variable

2015-08-16 8:07:51.268 PM Safari[66917]: Failed to connect (defaultSearchEnginePopUp) outlet from (GeneralPreferences) to (NSPopUpButton): missing setter or instance variable

2015-08-16 8:07:51.269 PM Safari[66917]: Could not connect action, target class GeneralPreferences does not respond to -takeDefaultSearchEngineFrom:

2015-08-16 8:07:51.271 PM Safari[66917]: Unable to simultaneously satisfy constraints:

(

"<NSAutoresizingMaskLayoutConstraint:0x608000288fc0 h=~~& v=~~& H:[NSPopUpButton:0x61000017d400(242)]>",

"<NSLayoutConstraint:0x60800028a9b0 H:[NSPopUpButton:0x61000017d400(247)]>"

)

Will attempt to recover by breaking constraint

<NSLayoutConstraint:0x60800028a9b0 H:[NSPopUpButton:0x61000017d400(247)]>

Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens. And/or, break on objc_exception_throw to catch this in the debugger.

2015-08-16 8:07:51.360 PM Safari[66917]: An uncaught exception was raised

2015-08-16 8:07:51.360 PM Safari[66917]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]

2015-08-16 8:07:51.363 PM Safari[66917]: (