Q: Email not connecting to incoming server with Comcast on iPhone 6

My comcast.net email account is not connecting to the incoming server at Comcast on my iPhone 6 since this morning. I can send messages on the iPhone, and I can both receive and send messages on my iMac. However, when trying to pull up messages on the iPhone, the screen contains no old emails and simply comes back with "can't reach the incoming server, recheck the settings". I've been on the phone with Comcast, checked all Comcast server connections, reset the account, powered iPhone on and off, and did a reset. Nothing worked. I see several others have had this problem today since upgrading to 8.4.1.

Is Apple aware of this seemingly common problem? Can anyone help?

Thanks,

iPhone 6, iOS 8.4.1

Posted on Aug 16, 2015 6:37 PM

I have this question too

Q: Email not connecting to incoming server with Comcast on iPhone 6

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by alex_h1,Helpful

alex_h1 Aug 18, 2015 9:13 AM in response to jcsinpa
Community Specialists

Aug 18, 2015 9:13 AM in response to jcsinpa

Hello jcsinpa,
Thanks for using Apple Support Communities.

I see from your post that your iPhone alone is unable to connect to the Comcast mail servers in order to send or receive email. To troubleshoot this issue please follow the steps outlined in the link below.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Take care.
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by jcsinpa,

jcsinpa Aug 18, 2015 9:49 AM in response to alex_h1
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Aug 18, 2015 9:49 AM in response to alex_h1

This fixed the issue, though I had to "reset network setting" before deleting the account and setting it back up again.

Thanks.
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Q: Email not connecting to incoming server with Comcast on iPhone 6

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by alex_h1,★Helpful

by jcsinpa,

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by alex_h1,Helpful