Slow/impossible downloads since installing 8.4.1

Question

Level 1

20 points

Slow/impossible downloads since installing 8.4.1

Since upgrading both my iPhone 6 and iPad Air to 8.4.1, downloads from the App Store and in iBooks have been extremely slow. For example, a 40MB app took approximately 4 hours to download today. Larger apps just don't download at all, showing essentially no progress after trying all day. I have done a hard reset (power + home buttons), network settings reset and all settings reset and still have the issue on both devices. I have power cycled my router and have used speedtest.net to confirm that my Internet access and speed are OK. At this point I'm suspecting an issue with the 8.4.1 upgrade. Is anyone else having this problem? Any thoughts on what to try beyond what I've already done?

iPad Air Wi-Fi, Cellular, iOS 8.4.1

Posted on Aug 16, 2015 7:41 PM

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Answer 1

Aug 17, 2015 10:20 AM in response to z4steve

Same thing here with my 6+. I did all the reset steps/confirmations that you did and got the same issue. The update is the common denominator here.

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Answer 2

z4steve Author

Level 1

20 points

Aug 17, 2015 10:52 AM in response to z4steve

Interestingly, neither my wife nor my neighbor can update/download from the App Store and they have NOT upgraded to 8.4.1. My neighbor is on his own wireless but uses the same ISP (CenturyLink). Based on this, I did a TRACEROUTE to PHOBOS.APPLE.COM and could not get through (see below for trace). Obviously something has gone awry between CenturyLink and Apple! Now, how to convince either one of them that they have a problem...?????

traceroute to phobos.itunes-apple.com.akadns.net (17.154.66.38), 64 hops max, 52 byte packets

1 router.asus.com (192.168.1.1) 0.743 ms 0.343 ms 0.386 ms

2 nc-184-4-32-1.dhcp.embarqhsd.net (184.4.32.1) 9.150 ms 9.375 ms 10.148 ms

3 rcmt-agw1.inet.qwest.net (71.32.28.209) 9.740 ms 8.922 ms 9.760 ms

4 dcp-brdr-03.inet.qwest.net (205.171.251.110) 16.837 ms 19.774 ms 19.960 ms

5 * * *

6 ae-11-3601.ebr4.washington12.level3.net (4.69.148.46) 19.670 ms 18.621 ms 19.995 ms

7 ae-101-101.ebr2.washington12.level3.net (4.69.204.233) 87.205 ms 83.704 ms 84.001 ms

8 * * *

9 * * *

10 ae-2-2.ebr1.sanjose1.level3.net (4.69.135.185) 82.276 ms 83.849 ms 84.462 ms

11 ae-91-91.csw4.sanjose1.level3.net (4.69.153.14) 87.101 ms

ae-71-71.csw2.sanjose1.level3.net (4.69.153.6) 87.105 ms 85.041 ms

12 ae-3-80.edge2.sanjose1.level3.net (4.69.152.143) 88.325 ms

ae-4-90.edge2.sanjose1.level3.net (4.69.152.207) 84.638 ms 83.838 ms

13 4.79.238.102 (4.79.238.102) 84.417 ms 84.146 ms 84.274 ms

14 17.0.130.68 (17.0.130.68) 82.776 ms

17.0.130.78 (17.0.130.78) 83.877 ms 83.935 ms

15 17.0.131.73 (17.0.131.73) 86.445 ms

17.0.131.77 (17.0.131.77) 86.178 ms 87.363 ms

16 17.148.254.55 (17.148.254.55) 89.163 ms

17.148.254.67 (17.148.254.67) 88.519 ms

17.148.254.65 (17.148.254.65) 95.252 ms

17 * * *

18 * * *

19 * * *

20 * * *

21 * * *

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Answer 3

JfromJC

Level 1

10 points

Aug 17, 2015 11:51 AM in response to z4steve

I still can not upgrade or download anything on my Ipad. I have not gotten the iOS 8.4.1 yet it won't download it either. I also have century link. I even had candy crush app disappear earlier when I was trying to upgrade it...rebooted and it came back. I guess I will leave them alone for a few days and see if it fixes itself.

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Answer 4

z4steve Author

Level 1

20 points

Aug 17, 2015 12:04 PM in response to JfromJC

My guess is that it's a CenturyLink problem. I've contacted them, but I don't expect much. I've also sent the trace to Apple. BTW, I'm on the east coast of NC (in case this is regional).

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Answer 5

z4steve Author

Level 1

20 points

Aug 17, 2015 12:12 PM in response to z4steve

More info - I can update/download from the App Store just fine using cellular data.

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Answer 6

JfromJC

Level 1

10 points

Aug 17, 2015 1:33 PM in response to z4steve

I am in NE TN and the last time they had issues in NC I had trouble with my internet.

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Answer 7

Aug 18, 2015 3:20 PM in response to z4steve

I'm in NC and I have Century Link. I'm having the same issue.

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Answer 8

Aug 18, 2015 4:37 PM in response to z4steve

AAlso in Nc with centurylink having the same problem.

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Answer 9

Aug 18, 2015 6:43 PM in response to z4steve

Same problem in Martinsville, Virginia with Century Link. For 2 days now. Even deleted all apps, and won't update to 8.4.1 either. Can't do anything!!

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Answer 10

Aug 20, 2015 7:21 PM in response to z4steve

I have been having this problem too for the past week. Apple Music, Mac App Store, and iOS App Store downloads have all been excruciatingly slow over home wifi, even as everything else works normally, and Speedtest shows very fast wifi speeds on all devices.

Apple wanted me to restore all my devices, but I knew it had to be router or server related somehow, given how the problem was showing up.

Here's what worked for me: I changed the DNS settings on my home router from their default values to to OpenDNS. After I did that, all downloads went right back to normal.

The OpenDNS IP addresses are:

208.67.222.222

208.67.220.220

https://www.opendns.com/home-internet-security/opendns-ip-addresses/

Hope this helps others!

Steve

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Answer 11

z4steve Author

Level 1

20 points

Aug 20, 2015 11:26 PM in response to stevemarks79

A neighbor told me that he tried this and it worked for him as well. I'm traveling right now, but will try it when I return. This clearly points to an issue with CenturyLink's DNS. They've had this issue in the past and traced it to a mis-configured DS3. No response from them yet regarding the trouble ticket that I put in, but Apple contacted me and is looking into it from their side. Hopefully they can get CL's (or Level3's or whoever's) attention!

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Answer 12

JfromJC

Level 1

10 points

Aug 21, 2015 5:44 AM in response to z4steve

I finally got mine to download everything Wednesday night without doing anything. I have not download the new iOS update yet, didn't want to push my luck with that. Got my updates and the apps I wanted done so I will stick with that for now.

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Answer 13

Aug 29, 2015 3:03 PM in response to z4steve

WOW! That OpenDNS is an old solution I haven't thought of implementing! One should always go back to the basis!

Congrats, it solved ALL my problems: Slow iPhone 5, slow/impossible downloads in Apple Store, Settings/iTunes Store and App Store that would not start, Apple Music that would not remember my membership and lots of other issues

I own you one!

Johnny

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