HT205004: About the OS X Yosemite v10.10.5 Update
Learn about About the OS X Yosemite v10.10.5 Update
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All replies
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Helpful answers
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Aug 17, 2015 2:31 AM in response to cgakashby thunderzzz,Hi. This is user to user forum. You are not addressing to Apple here. Would you please describe the issue with more details? Do you have any error message while launching Safari? Did you try to launch Safari while holding down the shift key?
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Aug 17, 2015 3:30 AM in response to cgakashby dominic23,From the crash report:
Adware is installed without your knowledge. Removing it will help.
1. Safari > Preferences > Extensions
Turn all extension off, relaunch Safari and test.
Turn those on one by one and test.
2. Safari > Preferences > Search > Search Engine :
Select your preferred search engine.
3. Use free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware
http://www.adwaremedic.com/index.php
Download, install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit Malwarebytes Anti-Malware.
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Aug 17, 2015 4:12 AM in response to cgakashby dominic23,Do you have another browser installed? if so use it to download the AdwareMedic app and run it.
Note:
If you don’t have another browser installed:
Shut down the computer.
Press the power button. Immediately after you hear the startup sound, press and hold the Shift key.
The Shift key should be pressed as soon as possible after startup,but not before the startup sound.
Release the Shift key when you see the Apple logo on the screen. Startup will take longer than usual.
Login to your account. Launch Safari.
Enter this address http://www.adwaremedic.com/index.php manually.
Follow the steps 1, 2 and 3 posted below to remove the adware.
1. Use free AdwareMedic to remove adware
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic.
2. Safari > Preferences > Extensions
Turn those off and relaunch Safari.
Turn those on one by one and test.
3. Safari > Preferences > Search > Search Engine :
Select your preferred search engine.
Once done, quit Safari and restart the computer by clicking the "Restart" button.
You will see a black screen and white pointer for some time.
Relaunching application will be slower.
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Aug 17, 2015 5:17 AM in response to cgakashby Eric Root,Console post see first post by Linc Davis
If the log won’t post, try posting it here and provide a link in a reply Pastebin
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Aug 17, 2015 12:10 PM in response to cgakashby Linc Davis,You installed ad-injection malware ("adware").
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure that doesn't involve downloading anything.
Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up.
If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.
Step 1
Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/LaunchAgents
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.
If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.
There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.
Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.
Leave the folder open for now.
Step 2
Do as in Step 1 with this line:
/Library/LaunchAgents
The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.
Step 3
Repeat with this line:
/Library/LaunchDaemons
This time the folder will be named "LaunchDaemons."
Step 4
Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.
Step 5
If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

