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cgakash

Q: My Safari browser is not working?

Hi! Apple,

 

 

I am suffering a problem from many days and is that My Safari browser is not working?

 

Please Help how to fix it?

 

 

 

 

 

Thanks

Akash Soni

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Aug 17, 2015 2:28 AM

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Q: My Safari browser is not working?

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz Aug 17, 2015 2:31 AM in response to cgakash
    Level 6 (8,379 points)
    Notebooks
    Aug 17, 2015 2:31 AM in response to cgakash

    Hi. This is user to user forum. You are not addressing to Apple here. Would you please describe the issue with more details? Do you have any error message while launching Safari? Did you try to launch Safari while holding down the shift key?

  • by cgakash,

    cgakash cgakash Aug 17, 2015 2:39 AM in response to thunderzzz
    Level 1 (4 points)
    iPhone
    Aug 17, 2015 2:39 AM in response to thunderzzz

    Hi,

     

    I have Apple MacBook Pro 16gb. I purchased in Dec. 2014. but after few months My safari browser got stop suddenly. and now whenever I start the safari browser in my Apple MacBook Pro, I see this msg.

     

    Please check it and Solve it.

     

     

    Screen Shot 2015-08-17 at 3.03.41 PM.png

  • by cgakash,

    cgakash cgakash Aug 17, 2015 3:06 AM in response to thunderzzz
    Level 1 (4 points)
    iPhone
    Aug 17, 2015 3:06 AM in response to thunderzzz

    Please Help me......

  • by dominic23,

    dominic23 dominic23 Aug 17, 2015 3:30 AM in response to cgakash
    Level 8 (41,927 points)
    Mac OS X
    Aug 17, 2015 3:30 AM in response to cgakash

    From the crash report:

    Screen Shot 2015-08-17 at 6.27.58 AM.png

     

    Adware is installed without your knowledge. Removing it will help.

     

    1. Safari > Preferences > Extensions

        Turn all extension off, relaunch Safari and test.

        Turn those on one by one and test.

     

    2. Safari > Preferences >  Search > Search Engine :

        Select your preferred   search engine.

     

     

    3. Use  free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware

     

         http://www.adwaremedic.com/index.php

     

       Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit Malwarebytes Anti-Malware.

  • by cgakash,

    cgakash cgakash Aug 17, 2015 3:42 AM in response to dominic23
    Level 1 (4 points)
    iPhone
    Aug 17, 2015 3:42 AM in response to dominic23

    hi,

     

    there is no any push button to open any option of safari browser. Whenever I open the browser, suddenly i get this msg. on my screen.

     

     

    Screen Shot 2015-08-17 at 3.03.41 PM.png

  • by dominic23,

    dominic23 dominic23 Aug 17, 2015 4:12 AM in response to cgakash
    Level 8 (41,927 points)
    Mac OS X
    Aug 17, 2015 4:12 AM in response to cgakash

    Do you have another browser installed? if so use it to download the AdwareMedic app and run it.

     

    Note:

     

      If you don’t have another browser installed:

     

    Shut down the computer.

    Press the power button. Immediately after you hear the startup sound, press and hold the Shift key.

    The Shift key should be pressed as soon as possible after startup,but not before the startup sound.

    Release the Shift key when you see the Apple logo on the screen. Startup will take longer than usual.

    Login to your account. Launch Safari.

     

    Enter this address     http://www.adwaremedic.com/index.php  manually.

     

    Follow the  steps 1, 2 and 3 posted below to remove the adware.

     

    1. Use  free  AdwareMedic to remove adware

     

        http://www.adwaremedic.com/index.php

     

       Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit AdwareMedic.

     

     

     

    2. Safari > Preferences > Extensions

        Turn those off and relaunch Safari.

        Turn those on one by one and test.

     

    3. Safari > Preferences >  Search > Search Engine :

        Select your preferred   search engine.

     

    Once done, quit Safari and restart the computer by clicking the "Restart" button.

    You will see a black screen and white pointer for some time.

    Relaunching application will be slower.


  • by Eric Root,

    Eric Root Eric Root Aug 17, 2015 5:17 AM in response to cgakash
    Level 9 (73,048 points)
    iTunes
    Aug 17, 2015 5:17 AM in response to cgakash

    Console post see first post by Linc Davis

     

     

    Console using

     

     

    Kernel Panic Log

     

    If the log won’t post, try posting it here and provide a link in a reply       Pastebin

  • by Linc Davis,

    Linc Davis Linc Davis Aug 17, 2015 12:10 PM in response to cgakash
    Level 10 (208,005 points)
    Applications
    Aug 17, 2015 12:10 PM in response to cgakash

    You installed ad-injection malware ("adware").

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure that doesn't involve downloading anything.

    Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up.

    If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

    Step 1

    Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

    If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

    Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

    Leave the folder open for now.

    Step 2

    Do as in Step 1 with this line:

    /Library/LaunchAgents

    The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

    Step 3

    Repeat with this line:

    /Library/LaunchDaemons

    This time the folder will be named "LaunchDaemons."

    Step 4

    Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

    Step 5

    If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.