my daughters I pad mini has disabled itself after she forgot the pin. I have tried to restore it via iTunes, but I get an -39 error message and it says it doesn't recognise the device. any ideas what to do next please ?
iPad Mini, iOS 8.3
Hi Bellynugg,
Error 39 is an iTunes connectivity issue. First please check this article and see if it helps. Then post back and if not I will offer other options.
Advanced iTunes Store troubleshooting - Apple Support
Also on the "forgot the passcode" issue this should help: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Hope this helps you.... 🙂
i have tried to restore my ipad via itunes, but it doesnt recognise the devise, showing an -39 error message...
