MaheenA97

Q: New iPhone keeps shutting down

I recently got a brand new iPhone 5. When I put it to charge the very first time, the battery logo showed it was charging but the battery percentage didn't proceed above 20%. When I switched off the phone and restarted it, the battery percentage appeared fine. However, the problem persisted after that. Each time I charged my phone, it would get stuck at a specific percentage and neither go up nor go down. Furthermore, I started to experience another malfunction. My phone started shutting off by itself randomly. I would be using it and suddenly the Apple logo appears and screen goes blank, before restarting again, all by itself. This has started occurring very frequently, and it has reached a point where I am unable to use the phone and I have put it in my cupboard. I need help really quick because it's a two-week old product and it shouldn't be behaving this way.

iPhone 5, iOS 8

Posted on Aug 17, 2015 7:01 AM

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Q: New iPhone keeps shutting down

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