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When I try to sign into my iCloud.com account, it just keeps refreshing to iCloud.com instead of signing me in.

I go to iCloud.com and I put in my e-mail and password as always and click enter. The page starts loading, but takes me directly back to the iCloud.com homepage without signing me in. I know I am putting the right password and e-mail, but it won't sign in. It doesn't even say wrong password or anything of that sort. It just refreshes back onto iCloud.com. Can someone help me?

MacBook Air

Posted on Aug 17, 2015 9:25 AM

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1 reply

Aug 17, 2015 4:55 PM in response to cchung60

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode


Safe Mode - Mavericks also Yosemite


Safe Mode - About



Safe Mode - Yosemite

When I try to sign into my iCloud.com account, it just keeps refreshing to iCloud.com instead of signing me in.

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