Q: Help! iPhone stuck at apple logo! Cannot turn off or reset!

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Zyffril

Level 1 (0 points)

Q: Help! iPhone stuck at apple logo! Cannot turn off or reset!

Today I rebooted my iPhone and when I did that I couldn't get past the apple logo. I waited for about an hour and nothing happened. I also cannot turn off my device no matter what I do. I've tried DFU mode, I've tried getting into recovery mode and I can't, I cannot restore a back up from iTunes and I cannot reset my phone. I've also tried holding the power button down and holding the home button and nothing happens except that the screen goes black for a second and then I'm stuck at the apple logo again. Please help!

iPhone 6, iOS 8.4

Posted on Aug 17, 2015 6:49 PM

I have this question too

Q: Help! iPhone stuck at apple logo! Cannot turn off or reset!

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by pedro d,

pedro d Aug 19, 2015 2:53 PM in response to Zyffril
Community Specialists

Aug 19, 2015 2:53 PM in response to Zyffril

Hello there, Zyffril.

It sounds like you're iPhone is unresponsive and not getting past the Apple Logo. The following Knowledge Base article offers up some great recommendations for troubleshooting unresponsiveness:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

As a supplemental article, the following offers some key pointes to make sure of, before following the above article's "What to do next" section:

If your iOS device restarts or displays the Apple logo unexpectedly - Apple Support

Make sure that your device is up to date and your apps are up to date. If you still need help after updating, contact Apple Support.
Learn what to do if your device won't start up past the Apple logo or doesn't respond.

Thanks for reaching out to Apple Support Communities.

Kind Regards.
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