User profile for user: BrunoSF
BrunoSF Author
User level: Level 1
8 points

iMac freezing and extremely slow log-on

I'm running a iMac Late 2012 model, 2.7 Gz Intel Core i5 with 8 GB 1600 MHz DDR3 memory with a 1 TB SATA disk.

Usability had been perfect until I installed Yosemite when it was launched.

Was hoping it would improve when upgrades would be released but I'm now running Yosemite 10.10.4 and the performance problems persist.

Upon startup it takes ages to open Yosemite and then to open Mail or any application. When working it freezes quite often with the beachball spinning. At times simple stuff such as writing an e-mail or emptying the trash bin can be a real pain. There doesn't seem to be a specific occasion when the problems occur.

I already went through many of the hints in the Apple Support Community (memory reset, hard disk checkup, etc...) but no improvement is noticeable.

Further, it is often not possible to correlate the computer freezing period with any occurrence displayed on the console logs.

I do not have many apps or third party software installed as I use this machine mainly for work using standard productivity software.

Oddly enough, I have a less powerful MacBook Air (13-inch, late 2010, 4GB 1067 MHz DDR3) and I experience no problems at all.

Any support would be highly appreciated. If it helps, I am including below an EtreCheck log.

Thanks!


EtreCheck version: 2.4.1 (137)

Report generated 8/18/15, 11:48 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

iMac (21.5-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: (What does this mean?)

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


System Software: (What does this mean?)

OS X 10.10.4 (14E46) - Time since boot: about 2 days


Disk Information: (What does this mean?)

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (855.66 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: (What does this mean?)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) [Click for support]

[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) [Click for support]

[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) [Click for support]

[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) [Click for support]

[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) [Click for support]


Problem System Launch Agents: (What does this mean?)

[running] cc.ddaemon.plist [Click for support]

[running] cc.trayapplet.plist [Click for support]


Problem System Launch Daemons: (What does this mean?)

[failed] com.apple.Kerberos.kdc.plist


Launch Agents: (What does this mean?)

[running] com.brother.LOGINserver.plist [Click for support]

[running] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.sharpcast.xfsmond.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version


User internet Plug-ins: (What does this mean?)

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

FUSE for OS X (OSXFUSE) [Click for support]

Java [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

3% WindowServer

2% coreaudiod

1% fontd

1% Spotify

1% mdworker(6)


Top Processes by Memory: (What does this mean?)

710 MB kernel_task

483 MB softwareupdated

328 MB com.apple.WebKit.WebContent(3)

295 MB Spotify Helper(2)

205 MB Safari


Virtual Memory Information: (What does this mean?)

41 MB Free RAM

7.96 GB Used RAM (3.03 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Aug 16, 2015, 01:40:08 AM /Library/Logs/DiagnosticReports/Safari_2015-08-16-014008_[redacted].hang

Aug 15, 2015, 06:23:55 PM ~/Library/Logs/DiagnosticReports/cloudpaird_2015-08-15-182355_[redacted].crash

Aug 15, 2015, 05:56:33 PM Self test - passed

iMac, OS X Yosemite (10.10.2)

Posted on Aug 18, 2015 3:51 AM

Reply
10 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Aug 18, 2015 9:12 AM in response to BrunoSF

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply
User profile for user: BrunoSF
BrunoSF Author
User level: Level 1
8 points

Aug 18, 2015 9:54 AM in response to Linc Davis

Hi Linc,


Thanks for reaching out.

I am sending the log list for two different occasions in which i got the spinning beachball:


1. While copying a couple of words from a pdf document in Preview:

"

18/8/15 17:21:07,774 Preview[3391]: No items found in keychain

18/8/15 17:21:07,779 Preview[3391]: No items found in keychain

18/8/15 17:21:11,047 storeaccountd[299]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fab0176c9d0> connection from pid 4074 with interface <AccountServiceInterface: 0x7fab015dd040> (PID 4074)

18/8/15 17:21:11,338 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:21:11,666 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:21:11,793 com.apple.iCloudHelper[4081]: objc[4081]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

18/8/15 17:21:11,800 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:21:12,115 locationd[262]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework

18/8/15 17:21:12,125 locationd[262]: could not get apple languages array, assuming english

18/8/15 17:21:12,258 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:21:17,359 Office365Service[4082]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.4 instead of 10.10.4. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

18/8/15 17:21:17,359 Office365Service[4082]: 0 CarbonCore 0x97275291 ___Gestalt_SystemVersion_block_invoke + 135

18/8/15 17:21:17,360 Office365Service[4082]: 1 libdispatch.dylib 0x90aa2130 _dispatch_client_callout + 50

18/8/15 17:21:17,360 Office365Service[4082]: 2 libdispatch.dylib 0x90aa20b5 dispatch_once_f + 251

18/8/15 17:21:17,360 Office365Service[4082]: 3 libdispatch.dylib 0x90aa30d8 dispatch_once + 31

18/8/15 17:21:17,360 Office365Service[4082]: 4 CarbonCore 0x971ee69d _Gestalt_SystemVersion + 1050

18/8/15 17:21:17,360 Office365Service[4082]: 5 CarbonCore 0x971ed7c0 Gestalt + 150

18/8/15 17:21:17,360 Office365Service[4082]: 6 Office365Service 0x00058977 Office365Service + 358775

18/8/15 17:21:45,000 kernel[0]: Sandbox: Preview(3391) deny mach-lookup com.apple.nsurlstorage-cache

18/8/15 17:21:45,459 Preview[3391]: ***storageTaskManagerExistsWithIdentifier:withIdentifier failed: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.nsurlstorage-cache was invalidated.) UserInfo=0x7fcd9bd1ad80 {NSDebugDescription=The connection to service named com.apple.nsurlstorage-cache was invalidated.}; {

NSDebugDescription = "The connection to service named com.apple.nsurlstorage-cache was invalidated.";

}

"


2. While starting the Messages App (two phone numbers occur in the log which were anonymized by replacing the phone number by #########):

"

18/8/15 17:32:58,705 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:34:27,776 WindowServer[159]: WSGetSurfaceInWindow : Invalid surface 1097105863 for window 2710

18/8/15 17:38:45,035 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:38:45,370 com.apple.WebKit.WebContent[4088]: CFNetwork SSLHandshake failed (-9806)

18/8/15 17:38:45,954 Messages[4094]: schema version 8010

18/8/15 17:38:52,206 com.apple.SecurityServer[78]: Killing auth hosts

18/8/15 17:38:52,206 com.apple.SecurityServer[78]: Session 100093 destroyed

18/8/15 17:38:52,213 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:38:52,276 com.apple.SecurityServer[78]: Session 100100 created

18/8/15 17:38:52,942 Messages[4094]: [Warning] Calling cachedImageData from thread other than main thread.

(

0 IMRenderingFoundation 0x00007fff949dd31b -[IMPerson(IMRenderingUtilities) cachedImageData] + 99

1 IMRenderingFoundation 0x00007fff949db827 -[Presentity customPicture] + 92

2 IMRenderingFoundation 0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

3 IMRenderingFoundation 0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

4 IMRenderingFoundation 0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

5 CFNetwork 0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

6 CFNetwork 0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

7 CFNetwork 0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

8 CoreFoundation 0x00007fff8f5d1664 CFArrayApplyFunction + 68

9 CFNetwork 0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

10 CFNetwork 0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

11 CFNetwork 0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

12 CoreFoundation 0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

13 CoreFoundation 0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

14 CoreFoundation 0x00007fff8f5f71bf __CFRunLoopRun + 927

15 CoreFoundation 0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

16 CFNetwork 0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

17 Foundation 0x00007fff86d12dc2 __NSThread__main__ + 1345

18 libsystem_pthread.dylib 0x00007fff8d5ad268 _pthread_body + 131

19 libsystem_pthread.dylib 0x00007fff8d5ad1e5 _pthread_body + 0

20 libsystem_pthread.dylib 0x00007fff8d5ab41d thread_start + 13

)

18/8/15 17:38:52,948 Messages[4094]: [Warning] Calling imageDataBlocking from thread other than main thread.

(

0 IMRenderingFoundation 0x00007fff949dc983 -[IMPerson(IMRenderingUtilities) imageDataBlocking] + 99

1 IMRenderingFoundation 0x00007fff949db8ab -[Presentity customPicture] + 224

2 IMRenderingFoundation 0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

3 IMRenderingFoundation 0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

4 IMRenderingFoundation 0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

5 CFNetwork 0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

6 CFNetwork 0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

7 CFNetwork 0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

8 CoreFoundation 0x00007fff8f5d1664 CFArrayApplyFunction + 68

9 CFNetwork 0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

10 CFNetwork 0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

11 CFNetwork 0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

12 CoreFoundation 0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

13 CoreFoundation 0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

14 CoreFoundation 0x00007fff8f5f71bf __CFRunLoopRun + 927

15 CoreFoundation 0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

16 CFNetwork 0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

17 Foundation 0x00007fff86d12dc2 __NSThread__main__ + 1345

18 libsystem_pthread.dylib 0x00007fff8d5ad268 _pthread_body + 131

19 libsystem_pthread.dylib 0x00007fff8d5ad1e5 _pthread_body + 0

20 libsystem_pthread.dylib 0x00007fff8d5ab41d thread_start + 13

)

18/8/15 17:38:53,246 logind[93]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100100

18/8/15 17:38:53,246 logind[93]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2

18/8/15 17:38:53,247 IMRemoteURLConnectionAgent[4099]: SACShieldWindowShowing:925: ERROR: NULL response

18/8/15 17:38:53,977 identityservicesd[282]: [Warning] Warning, missing tel:+351######### in (null)

18/8/15 17:39:15,069 lsuseractivityd[287]: -[LSUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=LSContinuityErrorDomain Code=-108 "The operation couldn’t be completed. (LSContinuityErrorDomain error -108.)" for item <__NSConcreteUUID 0x7fb970424930> E4FE7253-46B6-4C9F-95C6-7B6F1A128485 NSUserActivityTypeBrowsingWeb (LSUserActivityClientProcess.m #1148)

18/8/15 17:39:21,189 mapspushd[365]: 2015-08-18 17:39:21.188, 365, 2f31c40, [MapsAnnouncements]: server returned error: 404 for URL https://gspe35-ssl.ls.apple.com/config/announcements?hardware=iMac13,1&lang=en&o s=osx&os_build=14E46&os_version=10.10.4

18/8/15 17:39:21,189 mapspushd[365]: 2015-08-18 17:39:21.189, 365, 2f31c40, [MapsAnnouncements]: Failed to load announcements document: Error Domain=GEOErrorDomain Code=-601 "The operation couldn’t be completed. (GEOErrorDomain error -601.)" UserInfo=0x7f8202c40ea0 {NSErrorFailingURLStringKey=https://gspe35-ssl.ls.apple.com/config/announcements?hardware=iMac13,1&lang=en&o s=osx&os_build=14E46&os_version=10.10.4, HTTP Status Code=404}

18/8/15 17:39:40,164 Messages[4094]: [Warning] Calling cachedImageData from thread other than main thread.

(

0 IMRenderingFoundation 0x00007fff949dd31b -[IMPerson(IMRenderingUtilities) cachedImageData] + 99

1 IMRenderingFoundation 0x00007fff949db827 -[Presentity customPicture] + 92

2 IMRenderingFoundation 0x00007fff949db1d3 -[IMHandle(IMRenderingUtilities) monogramWithDiameter:style:blocking:] + 539

3 IMRenderingFoundation 0x00007fff949e7f12 -[TranscriptImageResourceProtocol requestResourceData:fromURL:] + 9964

4 IMRenderingFoundation 0x00007fff949e572b -[TranscriptImageResourceProtocol startLoading] + 140

5 CFNetwork 0x00007fff903dcd94 ___ZN19URLConnectionLoader27_private_ScheduleOriginLoadEPK12NSURLRequestPK20_CF CachedURLResponse_block_invoke_2 + 61

6 CFNetwork 0x00007fff903dcd2b ___ZNK19URLConnectionLoader25withExistingProtocolAsyncEU13block_pointerFvP11URL ProtocolE_block_invoke + 25

7 CFNetwork 0x00007fff903dccec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72

8 CoreFoundation 0x00007fff8f5d1664 CFArrayApplyFunction + 68

9 CFNetwork 0x00007fff903dcbad _ZN19RunloopBlockContext7performEv + 133

10 CFNetwork 0x00007fff903dc998 _ZN17MultiplexerSource7performEv + 282

11 CFNetwork 0x00007fff903dc7ba _ZN17MultiplexerSource8_performEPv + 72

12 CoreFoundation 0x00007fff8f605a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

13 CoreFoundation 0x00007fff8f5f7b8d __CFRunLoopDoSources0 + 269

14 CoreFoundation 0x00007fff8f5f71bf __CFRunLoopRun + 927

15 CoreFoundation 0x00007fff8f5f6bd8 CFRunLoopRunSpecific + 296

16 CFNetwork 0x00007fff903cf220 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

17 Foundation 0x00007fff86d12dc2 __NSThread__main__ + 1345

18 libsystem_pthread.dylib 0x00007fff8d5ad268 _pthread_body + 131

19 libsystem_pthread.dylib 0x00007fff8d5ad1e5 _pthread_body + 0

20 libsystem_pthread.dylib 0x00007fff8d5ab41d thread_start + 13

)

18/8/15 17:39:40,192 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

18/8/15 17:39:40,202 com.apple.SecurityServer[78]: Session 100101 created

18/8/15 17:39:41,016 logind[93]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100101

18/8/15 17:39:41,016 logind[93]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2

18/8/15 17:39:41,017 IMRemoteURLConnectionAgent[4102]: SACShieldWindowShowing:925: ERROR: NULL response

18/8/15 17:39:41,018 identityservicesd[282]: [Warning] Warning, missing tel:+351######### in (null)

"


Hope you can get an hint on what is happening here.

Sometimes I do get the beachball apparently without any message being logged in the console.


Thanks in advance for your feedback.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Aug 18, 2015 11:28 AM in response to BrunoSF

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply
User profile for user: BrunoSF
BrunoSF Author
User level: Level 1
8 points

Aug 18, 2015 4:14 PM in response to Linc Davis

Thanks for your support. I have followed the steps successfully, but the test did not proceed beyond Part 5 of 8.

The results I got are as follows:


1 Start time: 23:37:30 08/18/15

2

3 Revision: 1331

4

5 Model Identifier: iMac13,1

6 System Version: OS X 10.10.4 (14E46)

7 Kernel Version: Darwin 14.4.0

8 Time since boot: 3 days 5:41

9

10 Bluetooth

11

12 Apple Magic Mouse

13 Apple Wireless Keyboard

14

15 Trust settings: admin 1, user 2

16

17 TCP/IP

18

19 IPv6: Off

20

21 Diagnostic reports

22

23 2015-07-19 Safari crash

24 2015-07-23 Spotify Helper crash

25 2015-08-15 cloudpaird crash

26 2015-08-16 Safari hang

27

28 HID errors: 1

29

30 Kernel log

31

32 Aug 15 17:57:11 pci pause: SDXC

33 Aug 15 18:01:45 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

34 Aug 15 18:01:45 IOHIDSystem: Seize of IOHIDPointing failed.

35 Aug 15 18:05:16 [AppleBluetoothHIDKeyboard][handleStart] staticPrepControlChannelAction returned error e00002c0

36 Aug 15 18:05:16 [AppleBluetoothHIDKeyboard][handleStart] Failed.

37 Aug 15 19:57:08 pci pause: SDXC

38 Aug 15 19:58:12 sync timed out: 60 sec

39 Aug 15 20:51:18 pci pause: SDXC

40 Aug 15 20:52:39 sync timed out: 60 sec

41 Aug 15 21:45:30 pci pause: SDXC

42 Aug 15 22:40:13 pci pause: SDXC

43 Aug 15 22:41:21 sync timed out: 60 sec

44 Aug 15 23:34:23 pci pause: SDXC

45 Aug 15 23:39:48 pci pause: SDXC

46 Aug 16 00:21:06 pci pause: SDXC

47 Aug 16 00:48:19 pci pause: SDXC

48 Aug 16 11:45:01 pci pause: SDXC

49 Aug 16 12:13:19 pci pause: SDXC

50 Aug 16 14:30:54 pci pause: SDXC

51 Aug 16 14:31:34 firefox (map: 0xffffff8043191870) triggered DYLD shared region unnest for map: 0xffffff8043191870, region 0x7fff88c00000->0x7fff88e00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

52 Aug 16 16:34:52 pci pause: SDXC

53 Aug 17 10:18:00 pci pause: SDXC

54 Aug 17 10:47:28 pci pause: SDXC

55 Aug 18 08:40:07 pci pause: SDXC

56

57 System log

58

59 Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

60 Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

61 Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

62 Aug 18 19:24:13 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

63 Aug 18 19:24:18 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

64 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

65 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

66 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

67 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

68 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

69 Aug 18 19:24:19 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

70 Aug 18 19:25:06 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

71 Aug 18 19:25:54 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

72 Aug 18 19:25:56 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

73 Aug 18 19:25:56 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

74 Aug 18 19:26:06 Microsoft Excel: CGBitmapContextCreate: invalid data bytes/row: should be at least 7680 for 8 integer bits/component, 3 components, kCGImageAlphaNoneSkipFirst.

75 Aug 18 20:52:29 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

76 Aug 18 23:36:29 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

77 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

78 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

79 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

80 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

81 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

82 Aug 18 23:36:59 Preview: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

83 Aug 18 23:37:53 WindowServer: WSGetSurfaceInWindow : Invalid surface 1319236545 for window 3254

84

85 launchd log

86

87 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

88 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

89 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

90 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc/Contents/MacOS/XPCTimeStampingService error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

91 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc/Contents/MacOS/com.apple.DictionaryServiceHelper error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

92 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

93 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc/Contents/MacOS/IOServiceAuthorizeAgent error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

94 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

95 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc, error = 1: Operation not permitted

96 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc, error = 1: Operation not permitted

97 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

98 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

99 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

100 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

101 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

102 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

103 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

104 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

105 Aug 15 18:03:47 com.apple.xpc.launchd.domain.pid.SecurityAgent.222: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

106 Aug 15 18:06:01 com.apple.xpc.launchd.user.501.100006.Aqua: Could not import service from caller: caller = otherbsd.249, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

107 Aug 15 18:06:01 com.apple.xpc.launchd.user.501.100006.Aqua: Could not import service from caller: caller = otherbsd.249, service = com.apple.photostream-agent, error = 119: Service is disabled

108 Aug 16 11:55:37 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: open.1763, action = service submission, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

109 Aug 16 11:55:37 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1769, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

110 Aug 16 11:55:38 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

111 Aug 16 11:55:38 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1809, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

112

113 System services loaded

114

115 com.adobe.fpsaud

116 com.apple.Kerberos.kdc

117 - status: -9

118 com.apple.watchdogd

119 com.microsoft.office.licensing.helper

120 com.oracle.java.Helper-Tool

121 com.oracle.java.JavaUpdateHelper

122 com.sharpcast.xfsmond

123 com.teamviewer.Helper

124

125 Login services loaded

126

127 cc.ddaemon

128 cc.trayapplet

129 com.apple.cloudpaird

130 - status: -6

131 com.apple.mrt.uiagent

132 com.brother.LOGINserver

133 com.oracle.java.Java-Updater

134 com.spotify.webhelper

135

136 Login services disabled

137

138 com.apple.photostream-agent

139

140 User services disabled

141

142 com.apple.photostream-agent

143

144 User login items

145

146 iTunesHelper

147 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

148

149 Widgets

150

151 Currency Converter

152

153 iCloud errors

154

155 cloudphotosd 35

156 cloudd 15

157 comapple.CloudPhotosConfiguration 1

158 cloudpaird 1

159 Spotlight 1

160 Finder 1

161 CallHistorySyncHelper 1

162

163 Continuity errors

164

165 lsuseractivityd 151

166

167 Restricted files: 344

168

169 Lockfiles: 88

170

171 Data packages

172

173 /Users/USER/Library/Application Support/iWeb/Domain.sites2

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Aug 18, 2015 5:14 PM in response to BrunoSF

These suggestions are based on partial test results. More may be need to be done if they don't solve the problem.

A

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

▹ Restart

from the menu bar.

B

Back up all data.

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Log out or restart the computer and empty the Trash.

C

Open the General pane in System Preferences and uncheck the box marked

Allow Handoff between this Mac and your iCloud devices

Any change?

D

From the menu bar, select

▹ System Preferences... ▹ Network

If the Network preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click

Advanced... ▹ TCP/IP ▹ Configure IPv6: Automatically

If that's already the setting, change it to something else, then change it back. Click OK and then Apply.

Reply
User profile for user: Chckn-or-Beef
Chckn-or-Beef
User level: Level 1
8 points

Apr 21, 2016 9:50 AM in response to Chckn-or-Beef

1 Start time: 12:31:09 04/21/16

2

3 Revision: 1581

4

5 Model Identifier: iMac13,1

6 Boot ROM Version: IM131.010A.B09

7 System Version: OS X 10.11.4 (15E65)

8 Kernel Version: Darwin 15.4.0

9 Time since boot: 3:02

10

11 SerialATA

12

13 ST500LM012 HN-M500MBB

14

15 PCI

16

17 pci1b21,612

18

19 Type: AHCI Controller

20

21 Thunderbolt

22

23 HD-PATU3 (BUFFALO INC.)

24 Port (Upstream)

25

26 Bluetooth

27

28 Apple Wireless Keyboard

29 Apple Magic Mouse

30

31 Energy impact, lifetime (relative)

32

33 bash (UID 501): 17.67

34

35 CPU usage, lifetime (ms/s)

36

37 bash (UID 501): 176.73

38

39 LS schemes: No

40

41 Global prefs (system)

42

43 MultipleSessionEnabled = 1

44

45 Firewall: On

46

47 System caches/logs

48

49 1.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

50

51 Diagnostic reports

52

53 2016-03-27 quicklookd crash

54 2016-04-01 quicklookd crash

55 2016-04-07 ImageCaptureService crash

56 2016-04-07 com.apple.preference.security.remoteservice crash

57 2016-04-11 FaceTime hang

58 2016-04-12 com.apple.WebKit.Networking crash

59 2016-04-13 com.apple.WebKit.Plugin.64 crash

60 2016-04-13 quicklookd crash

61

62 HID errors: 1

63

64 Kernel log

65

66 Apr 21 03:35:24 Process launchd [1] disabling system-wide I/O Throttling

67 Apr 21 03:35:24 Process launchd [1] disabling system-wide CPU Throttling

68 Apr 21 09:30:11 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xc0a4981d819c5b4b, provider is 0xc0a4981cc233404b

69 Apr 21 09:30:11 init: error getting PHY_MODE; using MODE_UNKNOWN

70 Apr 21 09:30:11 CoreStorageFamily::unlockVEKs(UUID) VEK unwrap failed. this is normal, except for the root volume.

71 Apr 21 09:30:11 pci pause: SDXC

72 Apr 21 09:30:11 vm_swap_create_file failed @ 46 secs

73

74 System log

75

76 Apr 21 12:21:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

77 Apr 21 12:22:20 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

78 Apr 21 12:22:48 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

79 Apr 21 12:23:00 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

80 Apr 21 12:23:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

81 Apr 21 12:23:50 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

82 Apr 21 12:23:54 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

83 Apr 21 12:23:59 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

84 Apr 21 12:24:00 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

85 Apr 21 12:24:03 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

86 Apr 21 12:24:30 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

87 Apr 21 12:24:31 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

88 Apr 21 12:24:50 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

89 Apr 21 12:24:55 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

90 Apr 21 12:24:59 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

91 Apr 21 12:25:02 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

92 Apr 21 12:25:09 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

93 Apr 21 12:25:21 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

94 Apr 21 12:26:14 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

95 Apr 21 12:26:37 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

96 Apr 21 12:26:51 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

97 Apr 21 12:28:05 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

98 Apr 21 12:28:13 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

99 Apr 21 12:28:27 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

100 Apr 21 12:28:45 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x145 is not attached to window 0x151

101

102 launchd log

103

104 Apr 21 09:29:49 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

105 Apr 21 09:30:10 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

106 Apr 21 09:33:05 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.96, error = 138: Service cannot be loaded on this hardware

107 Apr 21 09:33:08 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: caller = otherbsd.361, service = com.trendmicro.ATLoginItemHelper, error = 119: Service is disabled

108

109 System services loaded

110

111 com.adobe.fpsaud

112 com.apple.logd

113 - status: 1

114 com.apple.watchdogd

115 com.oracle.java.Helper-Tool

116

117 Login services loaded

118

119 com.oracle.java.Java-Updater

120

121 Login services disabled

122

123 com.trendmicro.ATLoginItemHelper

124

125 User services disabled

126

127 com.trendmicro.ATLoginItemHelper

128

129 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

130 - mod date: Feb 25 19:58:45 2016

131 - size (B): 104

132 - checksum: 742353507

133

134 <?xml version="1.0" encoding="UTF-8"?>

135 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

136 <plist version="1.0">

137 <dict>

138 <key>Label</key>

139 <string>com.oracle.java.Java-Updater</string>

140 <key>ProgramArguments</key>

141 <array>

142 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

143 <string>-bgcheck</string>

144 </array>

145 <key>StandardErrorPath</key>

146 <string>/dev/null</string>

147 <key>StandardOutPath</key>

148 <string>/dev/null</string>

149 <key>StartCalendarInterval</key>

150 <dict>

151 <key>Hour</key>

152 <integer>71</integer>

153 <key>Minute</key>

154 <integer>14</integer>

155 <key>Weekday</key>

156 <integer>5</integer>

157 </dict>

158 </dict>

159

160 ...and 1 more line(s)

161

162 User login items

163

164 iTunesHelper

165 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

166

167 iCloud services

168

169 PHOTO_STREAM

170 MAIL_AND_NOTES

171 CONTACTS

172 CALENDAR

173 REMINDERS

174 BOOKMARKS

175 NOTES

176 KEYCHAIN_SYNC

177 FIND_MY_MAC

178

179 iCloud errors

180

181 CallHistorySyncHelper 1

182

183 Continuity errors

184

185 sharedfilelistd 18

186 sharingd 4

187

188 Restrictive permissions: 12

189

190 Lockfiles: 1

191

192 Global prefs (user)

193

194 AppleICUForce24HourTime = 1

195 AppleInterfaceStyle = Dark

196 NSCloseAlwaysConfirmsChanges = 1

197 NSQuitAlwaysKeepsWindows = 1

198 userMenuExtraStyle = 1

199

200 Accessibility

201

202 Scroll Zoom: On

203

204 PrefPane

205

206 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

207 - com.oracle.java.JavaControlPanel

208 /Library/PreferencePanes/Flash Player.prefPane

209 - com.adobe.flashplayerpreferences

210

211 Bundles

212

213 /Library/Internet Plug-Ins/Flash Player.plugin

214 - com.macromedia.Flash Player.plugin

215 - Adobe Systems, Inc.

216 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

217 - com.oracle.java.JavaAppletPlugin

218 /Library/Internet Plug-Ins/Quartz Composer.webplugin

219 - com.apple.QuartzComposer.webplugin

220 - Software Signing

221

222 Bundles (new)

223

224 /Library/Internet Plug-Ins/Flash Player.plugin

225 - com.macromedia.Flash Player.plugin

226 - Adobe Systems, Inc.

227 /Library/PreferencePanes/Flash Player.prefPane

228 - com.adobe.flashplayerpreferences

229 /System/Library/Intelligent Suggestions/Assets.suggestionsassets

230 - com.apple.MobileAsset.CoreSuggestions

231 - Software Signing

232

233 Non-loading kernel extensions

234

235 /System/Library/Extensions/AppleOSXUSBNCM.kext

236 - com.apple.driver.AppleOSXUSBNCM

237 - Software Signing

238

239 Installations

240

241 Adobe Flash Player: 04/21/16, 10:54

242 Java 8 Update 91: 04/20/16, 22:55

243 App Cleaner: 04/19/16, 18:05

244 EpocCam Viewer: 04/19/16, 13:50

245 Dr. Cleaner: 04/15/16, 13:30

246

247 Elapsed time (sec): 550

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iMac freezing and extremely slow log-on

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