HT204073: Find the serial number or IMEI on your iPhone, iPad or iPod touch
Learn about Find the serial number or IMEI on your iPhone, iPad or iPod touch
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All replies
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Helpful answers
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Aug 18, 2015 1:45 AM in response to Broadway27by Briansyddall,Hi
You need to restore iPhone .
Turn iPhone OFF
Connect lead to USB on your PC
Press& hold power button DONT let go on iPhone
Connect lead to iPhone keep power button pressed down until PC sees iPhone .
Wait for restore you may need to do this a few times before it works.
Cheers
Brian uk
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Aug 18, 2015 2:02 AM in response to Broadway27by thunderzzz,Force your device to start. To do this, press Sleep/Wake and Home buttons and hold them for at least 10 seconds.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.
More info here: https://support.apple.com/en-us/HT201263
If these steps don't work, contact Apple and ask for help.