iPhone 5 not recognised on iTunes - nothing works

Question

iPhone 5 not recognised on iTunes - nothing works

Hello,

Today while I was using my iPhone 5 it just turned off. The battery was about 75% full. When the phone is charging, there is only a white screen with an Apple logo on it. I hold down the Home button for 15 seconds and then it says to connect the phone to iTunes.

When I connect the phone to my MBP, nothing happens (the screen is black) and the computer doesn't recognises the phone. I tried holding Home button and Home + Sleep buttons but nothing happens in either combination.

Do you have any idea how to fix the phone, it is really urgent as this is my business phone and I am on a remote island in the moment. Won't be able to go to Apple Store before Saturday.

Thank you in advance!

iPhone 5, iOS 8.3, 64GB

Posted on Aug 18, 2015 10:26 AM

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Answer 1

Demo

Level 10

166,747 points

Aug 18, 2015 10:38 AM in response to hellethorning

Give these suggestions a try.

If you don't see your connected device in iTunes for Mac - Apple Support

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Answer 2

Aug 18, 2015 11:31 AM in response to Demo

Hi,

I've tried all of the steps above, it still doesn't work.

My computer recognises my colleague's iPhone 6 though.

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Answer 3

Aug 18, 2015 2:34 PM in response to hellethorning

I've tried to do put the device into DFU mode and then recover it. I got the following error.

I

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Answer 4

KiltedTim

Level 10

227,346 points

Aug 18, 2015 2:37 PM in response to hellethorning

Get help with iOS update and restore errors - Apple Support

Check your USB connections

Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

To narrow down the issue, try different equipment:

Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.

If you still see the error message, check for hardware issues.

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Answer 5

Aug 19, 2015 1:09 PM in response to KiltedTim

i've tried all of the steps above and there is still the error. When I tried restoring the phone on Windows 7, there was an error 21.

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Answer 6

elcpu

Level 7

31,586 points

Aug 19, 2015 1:22 PM in response to hellethorning

I know you have already tried most of the recommended procedures to no avail. Try this one as perhaps another shot, a different way to approach the issue. Make sure you follow the steps precisely. I hope it works but if it does not, your best bet at this point might be to contact an Apple Store.

Connect the charging cable to a USB port on your PC.

Open iTunes.

Turn off your device if on.

Press and hold the power button on your device and don’t let go.

Connect the cable to the iPhone while keeping the power button pressed down.

Wait until the PC detects the device and wait for it to restore.

Good luck,

elcpu

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Answer 7

Aug 20, 2015 1:07 AM in response to elcpu

TNx bit the error is still the same. I will try to restore it on different computers when I get back home.

DO u think it might be a battery problem? Some forums mentioned that changing the battery might help.

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Answer 8

KiltedTim

Level 10

227,346 points

Aug 20, 2015 3:39 AM in response to hellethorning

It's a hardware problem. Make an appointment and take it in to have it serviced / replaced.

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