Cannot upload a photo book

Question

Level 1

8 points

Cannot upload a photo book

Assembly works fine but when then, rather than upload to the store, my computer freezes. This is a new problem--I've ordered books before with no problem.

MacBook (13-inch Mid 2010)

Posted on Aug 18, 2015 11:47 AM

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Answer 1

Old Toad

Level 10

216,662 points

Aug 18, 2015 11:51 AM in response to Sugarpumpkin

Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there. Be sure to preview you book according to this Apple document before ordering and save to the pdf file to compare with the printed copy when it arrives:Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

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Answer 2

Sugarpumpkin Author

Level 1

8 points

Aug 28, 2015 11:14 AM in response to Old Toad

Tried it; didn't work for me. Went to my local Genius Bar and was told the version of IPhoto on my 4 1/2 - year-old computer was now obsolete and its products are no longer supported by the Apple Store. They suggested a workaround--to offload the library onto an external hard drive and then upload it to a newer computer, so I'll try that next. Needless to say, this is very frustrating. Thanks anyway!

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Answer 3

Sugarpumpkin Author

Level 1

8 points

Aug 30, 2015 7:37 AM in response to Sugarpumpkin

Transferring iphoto library to an external drive and then uploading it to a more recent Mac solved my problem. Thanks, Apple, for discontinuing service to your products without telling us. Not knowing cost me a lot of time and trouble!

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