jlfinger76

Q: Voicemail not working after ios 8.4.1 upgrade

I updated my iPhone 6 last night to ios 8.4.1.  Callers are no longer able to get my voicemail.  It just continues to ring until a pre-recorded AT&T message comes on saying that the number is not currently available.  I am able to answer the calls though.  

iPhone 6, iOS 8.4.1, AT&T

Posted on Aug 18, 2015 11:16 AM

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Q: Voicemail not working after ios 8.4.1 upgrade

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  • by joe_7399,Helpful

    joe_7399 joe_7399 Aug 20, 2015 10:02 AM in response to jlfinger76
    Community Specialists
    Aug 20, 2015 10:02 AM in response to jlfinger76

    Hello jlfinger76,

     

    Welcome to the Apple Support Communities!

     

    I understand that when you receive an incoming call, the call never goes to your voicemail if you don’t answer it. To troubleshoot this situation, I would suggest working through the steps located in the attached article below, including contacting your carrier. The steps in this article were written for a slightly different situation, but will still be beneficial for you to work though. 

     

    Get help with visual voicemail on your iPhone - Apple Support

     

    Have a great day

  • by jlfinger76,

    jlfinger76 jlfinger76 Aug 20, 2015 10:18 AM in response to joe_7399
    Level 1 (0 points)
    Aug 20, 2015 10:18 AM in response to joe_7399

    I did contact my carrier...it turns out it was an issue on their end.  Somehow they managed to shut off all voicemail to all lines on my account.  So it really wasn't related to the upgrade, it just happened to occur at the same time.