Wells190

Q: Windows 10 keeps crashing using Bootcamp

Today i decided to install Windows 10 using Bootcamp. All went well and setup went smoothly. Once Windows 10 was installed, I installed the Support Software which I downloaded from the Bootcamp Assistant.

 

Now since installing the Support Software, Windows 10 has been crashing within the first few minutes (if even that) of starting up. Now and again, a black and white zig zag pattern will appear on screen. I'm no expert but because of this, I'm thinking this could be a graphics driver problem?

 

I'm also wondering if the Support Software I downloaded is up to date. Bootcamp Assistant says that it will download the latest version, but I'm still doubtful whether it's an up to date version and if I'd be better off downloading it from the Apple website.

 

I have a Mid 2012 MacBook Pro 15-inch running Yosemite 10.10.3

2.3 GHz Intel Core i7 Processor

10 GB 1600 MHz DDR3 RAM

Intel HD Graphics 4000 1024 MB Graphics

 

Any help would be much appreciated.

 

Thanks.

MacBook Pro, OS X Yosemite (10.10.3), null

Posted on Aug 18, 2015 2:40 PM

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Q: Windows 10 keeps crashing using Bootcamp

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  • by Wells190,

    Wells190 Wells190 Aug 21, 2015 8:01 AM in response to npavlo
    Level 1 (4 points)
    Notebooks
    Aug 21, 2015 8:01 AM in response to npavlo

    I ran Windows update yesterday and it said there was an update available for Nvidia (even though i thought I was updated) and for something else, can't remember what it was. Trouble is, it doesn't give me enough time to install the updates as it keeps crashing and it's not possible in Safe Mode as I don't have an internet connection in SM.

     

    I'm not sure if there's a way to connect to the internet in Safe Mode. I'm starting to think I should install W10 again and just install the Nvidia drivers from Windows Support, then run Windows update, update the Nvidia drivers and install all the other drivers after. I'm still not 100% on what is causing the crashes but it only happens once I've installed all of the drivers. I installed JUST the Nvidia drivers before and there was no crashing. I don't know where to find my intel graphics card in device manager, it's not there.

  • by npavlo,Helpful

    npavlo npavlo Aug 21, 2015 8:04 AM in response to Wells190
    Level 1 (5 points)
    Aug 21, 2015 8:04 AM in response to Wells190

    Wells,

     

    Can you click into device manager quickly and disable the other video adapter?  It will be under the display adapters or "other devices".  This keeps my computer from trying to install the Intel Graphics driver automatically and subsequently crashing the machine into a endless bootloop. 

  • by Wells190,

    Wells190 Wells190 Aug 21, 2015 8:05 AM in response to npavlo
    Level 1 (4 points)
    Notebooks
    Aug 21, 2015 8:05 AM in response to npavlo

    Oops double post.

  • by Wells190,

    Wells190 Wells190 Aug 21, 2015 8:07 AM in response to npavlo
    Level 1 (4 points)
    Notebooks
    Aug 21, 2015 8:07 AM in response to npavlo

    Ahh other devices, not sure I looked there. I'll have a look now.

  • by Wells190,

    Wells190 Wells190 Aug 21, 2015 8:39 AM in response to npavlo
    Level 1 (4 points)
    Notebooks
    Aug 21, 2015 8:39 AM in response to npavlo

    Wow, just like that it's fixed. Thanks a lot! I could have sworn that instead of the Intel graphics driver being under Display Adapters, it was the Microsoft Basic Display Adapter before. Anyway I'm glad it's finally fixed, it's just the sound problem now.

     

    I might sound like complete newbie, but do we need the Intel graphics driver? Would there be a time that it'll need to be enabled?

  • by npavlo,

    npavlo npavlo Aug 21, 2015 10:20 AM in response to Wells190
    Level 1 (5 points)
    Aug 21, 2015 10:20 AM in response to Wells190

    That's good news

     

    Mine moved too to standard VGA adapter or something.

     

    I don't think the Intel graphics card is used with Bootcamp.  I read somewhere else that not being able to switch back and forth is what makes the battery go quicker on the bootcamp machine.  I never cared about that. 

     

    Whether we need the driver or not, I am not sure. 

    One weird thing for me.  Randomly when trying to update the intel driver (while I was still trying to do it), I would get a notification from device manager installing a new SOUND driver.  I never saw the window, but I could see the speaker on the bottom and a green bar notifying of some sort of hardware/software installation regarding sound.  This is where the computer would reboot.  This is why I thought the intel driver had something to do with the sound drive (and it may still be - something to do with HDMI, thunderbolt, etc). 

    One other program I thought was going to solve all my problems was http://www.drivethelife.com/

     

    That program seemed to scan my computer and update all the drivers.  It even let me try different versions of the drivers.  I tried EVERY intel driver though and either it would lock up my machine, or upon restart nothing would happen.  It was this program though that was showing me the "speaker" for driver installation most frequently though.

     

    Maybe you can give it a shot. 

     

    I would create a restore point though right now so you can always switch back to your working system!

  • by Wells190,

    Wells190 Wells190 Aug 21, 2015 2:52 PM in response to npavlo
    Level 1 (4 points)
    Notebooks
    Aug 21, 2015 2:52 PM in response to npavlo

    I downloaded Drive the Life and it updated one driver, an Intel one. It wasn't for graphics though, it was something else, didn't really know what it was for but thought I'd update anyway since I created a restore point like you suggested. But that was it, no drivers to do with audio at all.

     

    I found this thread about audio problems on Mac Rumors. It's to do with Windows 8 but I'm guessing the same rules apply.

     

    http://forums.macrumors.com/threads/no-sound-in-windows-8-bootcamp.1749931/

     

    Someone said that the problem could be that the person had done an EFI install of Windows instead of a BIOS one and that an EFI install can prevent sound from working sometimes. I'm not sure what an EFI install really is, but when I start up my MacBook and choose which partition I want, the Windows one is called 'EFI Boot', so i'm guessing I have done an EFI install. Apparently, burning the ISO file onto a disc and installing Windows from there is one way of doing a BIOS install, so I might be installing W10 again. Ahh well...third time lucky and all that.

  • by npavlo,

    npavlo npavlo Aug 23, 2015 4:50 PM in response to Wells190
    Level 1 (5 points)
    Aug 23, 2015 4:50 PM in response to Wells190

    I know I installed using EFI I believe. 

     

    If you re-install and it works, let us know!

  • by plato1123,

    plato1123 plato1123 Feb 7, 2016 10:32 AM in response to npavlo
    Level 1 (0 points)
    Feb 7, 2016 10:32 AM in response to npavlo

    For my 2010 MBP I was able to fix audio problems by installing the drivers here:https://www.cirrus.com/en/support/drivers/

     

    I am also having the difficulty with crashing when the Intel HD Graphics loads or tries to.  I've tried many many different drivers including ones from Intel's website, windows update, bootcamp, and as soon as any of them load it crashes and I have to use a restore point (or disable the driver from safe mode). 

  • by plato1123,

    plato1123 plato1123 Feb 8, 2016 4:31 AM in response to plato1123
    Level 1 (0 points)
    Feb 8, 2016 4:31 AM in response to plato1123

    Sorry, ignore that cirrus logic link, this is the correct link to the macbook pro audio drivers: http://www.cirrus.com/en/support/lic/lic3.html?uri=/en/pubs/software/CS4207_Logo edDriverPackage_6-6001-1-39.zip

     

    On the HD graphics freezing issue, under windows 10 I've tried every conceivable driver for both the HD Graphics and Nvidia GTx 330 entries and the computer only works when they're disabled, as soon as I update the hd graphics driver it will download a new one and the machine will crash.  I happened to throw in an old Windows 8 harddrive I had pulled from a PC and booted up off of that one and a driver loaded for the Nvidia chip and the Hd graphics didn't appear anywhere, and it seems to work great.  So maybe Windows 8 has a display driver but Windows 10 doesn't?  I'm using a 2010 MBP 15 btw.

  • by Loner T,

    Loner T Loner T Feb 8, 2016 8:26 AM in response to plato1123
    Level 7 (24,869 points)
    Safari
    Feb 8, 2016 8:26 AM in response to plato1123

    W10 on a 2010 Mac is not officially supported. Is W10 installed using EFI Boot?

  • by Wolf76hd,

    Wolf76hd Wolf76hd Sep 28, 2016 9:35 AM in response to Wells190
    Level 1 (4 points)
    Sep 28, 2016 9:35 AM in response to Wells190

    I have find a simple solution

    The video is in Italian but i think is the best solutions and works 100%

    https://www.youtube.com/watch?v=V3edX65w4ww

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