shep666
Level 1 (0 points)

Q: Kernel Panic reports

I have now accumulated about 16 kernel panic reports over the last 2+ months. My question is: Is there a way to use this information to locate, isolate & remove whatever is causing the problem. For example, if there is a single cause, should I find some reference repeated in each report? Thanks for any help.

iMac, Mac OS X (10.1.x)

Posted on Aug 18, 2015 5:19 PM

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shep666

Q: Kernel Panic reports

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Aug 18, 2015 5:27 PM in response to shep666
    Level 10 (271,101 points)
    Desktops
    Aug 18, 2015 5:27 PM in response to shep666

    Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.


    How to fix kernel panics after installing OS X updates | MacIssues.

    OS X- About kernel panics

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 18, 2015 6:20 PM in response to shep666
    Level 10 (207,963 points)
    Applications
    Aug 18, 2015 6:20 PM in response to shep666

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by shep666,

    shep666 shep666 Aug 19, 2015 10:29 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 19, 2015 10:29 PM in response to Linc Davis

    Here it is - the most recent:

     

     

    Wed Aug 19 21:13:36 2015

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f857c2732): "sfree on invalid allocation at 0xffffff802334a2b0"@/SourceCache/Sandbox_executables/Sandbox-358.20.5/src/kext/ smalloc.c:224

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8177c93230 : 0xffffff8004b2bda1

    0xffffff8177c932b0 : 0xffffff7f857c2732

    0xffffff8177c932e0 : 0xffffff7f857b50c6

    0xffffff8177c93300 : 0xffffff7f857c2e7f

    0xffffff8177c93320 : 0xffffff7f857ba7c4

    0xffffff8177c93360 : 0xffffff7f857b9c96

    0xffffff8177c93390 : 0xffffff8005130284

    0xffffff8177c933b0 : 0xffffff8004fa428d

    0xffffff8177c933d0 : 0xffffff8004d2e052

    0xffffff8177c93420 : 0xffffff8004d49726

    0xffffff8177c93840 : 0xffffff8004fa03c2

    0xffffff8177c938a0 : 0xffffff8004d442da

    0xffffff8177c938f0 : 0xffffff8004d62e1e

    0xffffff8177c93990 : 0xffffff8004d4e618

    0xffffff8177c93bd0 : 0xffffff8004d4f1f0

    0xffffff8177c93f50 : 0xffffff800504bc56

    0xffffff8177c93fb0 : 0xffffff8004c35376

          Kernel Extensions in backtrace:

             com.apple.kext.AppleMatch(1.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffffff 7f857b4000->0xffffff7f857b8fff

             com.apple.security.sandbox(300.0)[DD112B48-71D8-3A60-8309-47200488CD40]@0xfffff f7f857b9000->0xffffff7f857cffff

                dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[163A5ADA-10C7-3DDC-A10E-81E7E8 FF1176]@0xffffff7f857a7000

                dependency: com.apple.kext.AppleMatch(1.0.0d1)[37AE7F31-8D85-37FE-AA63-2070F6FE115C]@0xffff ff7f857b4000

     

     

    BSD process name corresponding to current thread: mdworker

     

     

    Mac OS version:

    14E46

     

     

    Kernel version:

    Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

    Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

    Kernel slide:     0x0000000004800000

    Kernel text base: 0xffffff8004a00000

    __HIB  text base: 0xffffff8004900000

    System model name: iMac10,1 (Mac-F2268CC8)

     

     

    System uptime in nanoseconds: 38490259803330

    last loaded kext at 271131429135: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8721b000, size 69632)

    last unloaded kext at 331900630351: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8721b000, size 61440)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp 4.3.20

    org.virtualbox.kext.VBoxNetFlt 4.3.20

    org.virtualbox.kext.VBoxUSB 4.3.20

    org.virtualbox.kext.VBoxDrv 4.3.20

    com.Cycling74.driver.Soundflower 1.5.1

    com.logmein.driver.LogMeInSoundDriver 4.1.48f99

    com.Cycling74.driver.SAVD 1.0.0d1

    com.symantec.kext.ips 3.10.2f23

    com.symantec.kext.pf 5.7.1f4

    com.symantec.kext.internetSecurity 5.4f4

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 110.19.6

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleMikeyDriver 272.18.1

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHDA 272.18.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.GeForceTesla 10.0.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleUSBCardReader 3.5.5

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.iokit.SCSITaskUserClient 3.7.5

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AirPort.Atheros40 700.74.5

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBOHCI 656.4.1

    com.apple.nvenet 2.0.22

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.AppleGraphicsDeviceControl 3.10.24

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.DspFuncLib 272.18.1

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

    com.apple.iokit.IOBluetoothFamily 4.3.5f8

    com.apple.driver.AppleHDAController 272.18.1

    com.apple.iokit.IOHDAFamily 272.18.1

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleUSBHIDMouse 185.3

    com.apple.driver.AppleHIDMouse 185.3

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.iokit.IOFireWireFamily 4.5.7

    com.apple.iokit.IO80211Family 730.60

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.NVSMU 2.2.9

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 397

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    com.apple.kec.Libm 1

  • by Linc Davis,

    Linc Davis Linc Davis Aug 19, 2015 10:36 PM in response to shep666
    Level 10 (207,963 points)
    Applications
    Aug 19, 2015 10:36 PM in response to shep666

    Remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

  • by catripod,

    catripod catripod Aug 20, 2015 1:00 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 20, 2015 1:00 AM in response to Linc Davis

    Hi Linc Davis -- I need your help desperately. I've noticed that you've provided advice on how to delete malware leperdvil off of mac. I have followed all of your steps. There are a few stubborn files -- namely one called ILifeAssetManagement.db that I can't get rid off because it says it's in use. I tried even a sudo delete through the terminal. I know this isn't the thread in which you were helping on this topic, but didn't know how else to seek out your assistance. Please Advise!

     

    -CATripod

  • by Eric Root,

    Eric Root Eric Root Aug 20, 2015 2:22 PM in response to catripod
    Level 9 (71,364 points)
    iTunes
    Aug 20, 2015 2:22 PM in response to catripod

    Have you tried a restart and then a delete?