rogsmith34
Level 1
(8 points)
Q: Phone number appears as iCloud email address
On my Verizon 6s, when I send texts, the receiver states that my iCloud email address appears as the sender, not my phone number. Any way to correct that? Also, why does an incoming call from a contact that has an iPhone (and set up that way in the contact) appear as the "home" phone number?
alex_h1
Community Specialists
Hi, rogsmith34.
Thank you for visiting Apple Support Communities.
I see you have questions regarding iMessage and a contact label. If a contact has a wrong label, you can change this label via the steps quoted below.
Change a label. If a field has the wrong label, such as Home instead of Work, tap Edit. Then tap the label and choose one from the list, or tap Add Custom Label to create one of your own.
You can also change what contact iMessage uses to start conversations from. To change this information, go to Settings > Messages > Send & Receive and make sure that your phone number is select under Start New Conversations From. After you make this change I would suggest that you start a new conversation via Messages. If your phone number is not listed as an option to select, take a look at the troubleshooting steps below.
Phone number missing on iPad or iPod touch
If your phone number isn't listed on an iPod touch or iPad, follow these steps:
- Update to the latest version of iOS.
- Verify that you're using the same Apple ID that you're using on your iPhone.
- On your iPad or iPod touch, sign out of your Apple ID in the following locations:
- Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
- Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
- Sign in to your Apple ID with FaceTime and iMessage.
If your phone number still isn't listed, follow these steps:
- Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
- Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
- Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
- Sign in to your Apple ID on your iPhone.
- When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
- Sign in to your Apple ID on your other iOS devices.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
Regards
