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Helpful answers
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Aug 18, 2015 6:26 PM in response to michellemm74by elcpu,Michelle,
Try a hard reboot. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything. If it does not work check this article to see if it helps you. If not we should do some resets but try this first and then post back....
Use FaceTime with your iPhone, iPad, or iPod touch - Apple Support
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Aug 18, 2015 6:27 PM in response to michellemm74by KiltedTim,Where did the phone come from? What does it say in Settings>General>About>Model?
Have you checked Settings>General>Restrictions to make sure you haven't disabled FaceTime?