DeeLong_23

Q: I have a new iPhone 6.  I am having trouble with texting.  Why do my texts go out from my email instead of my cell phone number?  How can I fix this? I tried to fixit in my settings but it will not let mechange it from my email to my phone number

I have a new iPhone 6.  I am having trouble with texting.  Why do my texts go out from my email instead of my cell phone number?  How can I fix this? I tried to fix it in my settings but it will not let me change it from my email to my phone number.

Posted on Aug 18, 2015 8:04 PM

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Q: I have a new iPhone 6.  I am having trouble with texting.  Why do my texts go out from my email instead of my cell phone ... more

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  • by sterling r,

    sterling r sterling r Aug 20, 2015 12:08 PM in response to DeeLong_23
    Community Specialists
    Aug 20, 2015 12:08 PM in response to DeeLong_23

    Howdy DeeLong_23,

     

    It sounds like you are unable to send texts from your phone number and they go out from your email address instead. If you cannot select your phone number in Settings > Messages then I would use these steps from the following article to get that back:

     

    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

    1. Update to the latest version of iOS.
    2. Verify that you're using the same Apple ID that you're using on your iPhone.
    3. On your iPad or iPod touch, sign out of your Apple ID in the following locations: 
         
      • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
      •  
      • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    4. Sign in to your Apple ID with FaceTime and iMessage.

    If your phone number still isn't listed, follow these steps:

    1. Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations: 
         
      • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
      •  
      • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    2. Sign in to your Apple ID on your iPhone.
    3. When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
    4. Sign in to your Apple ID on your other iOS devices.

     

    Thank you for using Apple Support Communities.

  • by Briansyddall,

    Briansyddall Briansyddall Aug 20, 2015 1:32 PM in response to DeeLong_23
    Level 6 (9,380 points)
    Apple Watch
    Aug 20, 2015 1:32 PM in response to DeeLong_23

    Hi

    Go to settings- phone icon make sure correct phone number if not change to correct one.

    Cheers

    Brian uk