Having trouble opening and using Apple Remote Desktop
System setup: iMac 21.5-inch Mid 2011, 2.7 GHz Intel Core i5, 16 GB 1333 MHz DDR3 ram.
OS X Yosemite, Version 10.10.5, completely up to date.
Using fresh install of Apple Remote Desktop V3.8 downloaded from the App store.
When I open ARD, I see the ‘Enter the Remote Desktop password:’ screen, and get the spinning wheel. This lasts for about 15 seconds, every time I open it.
I then enter my password and the Remote Desktop Setup screen pops up every time. It’s asking about the Task Server. I don’t select the Use remote Task Server checkbox, and hit done.
ARD then opens as I would expect, but a computer that I added previously and screen shared with at that time will not work. When I double click on the computer which I have set as Observe, I get the error message in a pop up window "Authentication failed to" and then the hostname of the machine. The Current Status shows offline, and the Current Application, ARD Version, Current User, and OS Version columns are blank (they show a '-' ). The Name and IP Address do show up properly for the computer. I was able to add the computer and connect before, but at that time it still did not generate the information for the columns as it used to.
I can search and find machines as I used to, using the Network Address selection in the scanner, and typing in the computers name. When I double click on the machine, it asks me to enter user name and password, which I do. I leave it on "Verify user name and password' and after 20 seconds or so it goes through. I then see a 'Connecting to "computer name"' pop up. After a bit of time it screen shares the machine as expected. I can then observe/control the machine normally.
I’ve tried removing all the Apple Remote Desktop things I could find throughout the Mac. I found instructions for that here: http://hints.macworld.com/article.php?story=20081017095005445
I didn’t use the script, I manually went through and removed everything. I removed the application and then re-installed it, version 3.8 from my Apple ID. I’ve done this a couple times and keep getting these errors.
I oversee about 75 mac machines and a few PC's which I use ARD to keep up to date, sending terminal commands to or screen sharing and updating software as needed. This worked great up until the middle of last week when I started encountering these problems. Can anyone help? If you need more info from me let me know!
-Rich
iMac (21.5-inch Mid 2011), OS X Yosemite (10.10.5), 2.7 GHz Intel Core i5
