Eamonn

Q: ipad doesn't work after update August 2015

I updated my ipad as recommended by Apple.  Now it won't work.  When I connect it to a charger the Apple logo appears but nothing else. When I hold the power button down for 30 seconds a picture of a charger and the Itunes icon appears.

 

Any suggestions?

Posted on Aug 19, 2015 10:46 AM

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Q: ipad doesn't work after update August 2015

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  • by Ethan7988,Helpful

    Ethan7988 Ethan7988 Aug 19, 2015 11:00 AM in response to Eamonn
    Level 4 (1,665 points)
    iPad
    Aug 19, 2015 11:00 AM in response to Eamonn

    Connect it to iTunes. It's a good thing you backed up your device before you updated. Because if you hadn't, you would have to start from scratch.

    Restore using recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore.

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    4. Wait for the process to finish. Then you can set up and use your device.
  • by Eamonn,

    Eamonn Eamonn Aug 23, 2015 4:55 AM in response to Ethan7988
    Level 1 (0 points)
    Aug 23, 2015 4:55 AM in response to Ethan7988

    Thanks.