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Aug 19, 2015 11:46 AM in response to jverhoefby ChrisJ4203,User troubleshooting steps for the iPhone are restart, reset, restore from backup, restore as new. If you get through restore as new and then test the Touch ID and still have a problem, then make an appointment at the Genius Bar to have the device examined.
You can try this document about Touch ID. There is troubleshooting towards the bottom of the page.
Use Touch ID on iPhone and iPad - Apple Support
Restart your iPhone, iPad, or iPod touch - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support