Q: purchase by mistake
my son purchased a lot in one day by mistake, i went to "report a problem" and disputed, can some one tell how this works?
Posted on Aug 19, 2015 2:31 PM
If you used the 'report a problem' page to contact iTunes Support then you should have received an acknowledgment email (or emails if you reported separate purchases from that site), and within 48 hours you should get a proper reply from them saying whether or not they'll refund you - if they say that they will refund you then how long the refund takes will depend upon what was used for the purchase, if an account's balance then it might be a few days, if a credit card it might take a week or so.
If the purchases were made on an iOS device then to try and stop it happening again you can use Settings > General > Restrictions on the device to prevent in-app purchases, to require your password to be entered for every purchase, and you can hide the App Store ('Installing Apps') and iTunes store apps.
Posted on Aug 20, 2015 12:13 AM